Plz see if you have IT support candidates with Pharm exp.... Plz send
qualified profile to

REREQUISITES BS, BA or equivalent work experience
Prior experience in supporting medical affairs IIT systems/applications is
Experience in Healthcare or Pharmaceutical setting preferred

POSITION TITLE: Medical Operations Business Systems Specialist.

Location: Summit NJ

Long term position with possible extension

Responsibilities under the direction of the IIT system owner will include,
but are not limited to the following:

General System Accountability:
- Helps to manage IIT system user perception and promotes
adoption/maintenance both within and outside of Medical Operations
- Assesses quality of system information maintenance/reporting within teams
and across studies and therapeutic areas to ensure system compliance and
identify teams who need support
- Works to identify problems or issues with IIT system, ensures appropriate
root cause assessment and problem resolution in a timely manner, as well as
communication to system management
- Documents new IIT system related business processes, revises/supports
existing processes (including SOPs, Guidance Documents, tools, and training
materials), responsible for ensuring compliance to company, local laws and
agency regulations and related guidance relative to system business usage
- Creates project communication plans, reports on project(s) status to
supervisor and MATRIX Steering Committee meetings

System Maintenance:
- Works with key stakeholders and third party vendor to prioritize and
document data update requests (Hotfixes) as well as overall system updates
(Patches) in order to maintain overall system integrity

User Access Control:
- Establishes criteria for controlling user access to the various features
of the system including the prerequisites required to be met prior to
granting user access to specific system roles and with the support of IT,
confirms that user access and assigned roles and permissions are consistent
with business needs

User Training and Support:
- Identifies training needs, leads and collaborates in the development of
training materials, and coordinates training related to enhancement of IIT
system and processes

Data Integrity:
- Ensures the availability, reliability and security of the data stored in
the system

- Generates ad-hoc reports and custom data extractions as needed, while
working with stakeholders to understand which reports should be automated
based on re-occurring business needs
- Conducts customer analytics and data mining to generate monthly
reports/ad hoc global reports to assist Medical Affairs team to identify
global signals and trends

Position Skills/Knowledge Required:
- Must be a team player and be willing to work in an environment where
individual initiative and accountability to the team is required
- Excellent interpersonal and oral/written communication skills, as well as
ability to present and explain technical information to the business team.
- Strong PC and Microsoft Suite experience required
- Previous system management/oversight from a business perspective
- Familiarity with System Development Life Cycle Methodology
- Able to understand and develop solutions for complex business
process/system driven problems, including ability to optimize business
process through the strategic deployment and utilization of key
- Demonstrated experience managing and collaborating in a team/matrix work
environment. Ability to work in multicultural/global teams.


Nicole Xie

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