Hi Friends,

Hope you doing fine.

Kindly share the profiles for the below requirement.

Skills : Incident Management

Location : West Chester, Pennsylvania
*Hourly Rate ($): $50  (PLEASE Make sure the skills in the jd are with the
consultant and send the resumes)*

Leads all Sev1 and 2 outages – takes control, directs, redirects
individuals, gets all required people on the bridge, is responsive and
•    Reviews SAMS verbiage and drives for it to be sent within 15 mins,
tracks Brouha creation and all updates to it, drives LS individuals
•    Keeps track of all outages (including Sev 3 and 4) during that shift
•    Keeps track of left shift opportunities during outages
•    Distributes individuals for various tasks during the shift including
but not limited to bridge mgmt., reports, shift left activities..etc and
tracks their performance
•    Validates reports that go out from the team
•    Monitors the alert queue and pushes agents to work/close incidents
•    Watches radiation board and any trends in alerts which may cause an
•    Keeps track of alerts that are noise, automation tools usage
•    Implements any new processes or changes in processes
•    Provides feedback to individuals on quality, process gaps,
•    Generates performance reports for the shift
•    Ensures all incidents(Brouha and SI’s) opened by individuals in the
shift are closed or have legitimate reasons for being open
•    Hands over the shift to the next lead with all required updates
•    The lead present in the US day shift needs to have information on all
outages in all 3 shifts for the daily scrum call at 9 AM ET

Thank you.

*Tiru Moorthy *

One Tiffany Pointe, #106
Systems Software Solutions Inc. D/b/a 3S USA INC.
Office *:**630-506-6115*| Fax *630 -246-6624*

t...@3susa.com | http://www.3susa.com/ | LinkedIn

*Certified MBE/DBE|FBE|8a (SBA) | Honored to serve US Military*

*It is a must to provide H1 COPY for H1b visa holders for submission.*

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