Hi Associate,

We have an Urgent opening .Please see the Job Description Below and let me
know if you have any consultant available.

*Requisition Title*:  *Technical Support Analyst III/**Sr Voice Network

*Duration*: *6 months+ contract*

*Work Location:   Roseland, NJ*

*Need in-person interview *

*Job Description:*

   - Reviews, analyzes, and evaluates information technology systems
   - May require a bachelor's degree in a related area and at least 5 years
   of experience in the field or in a related area.
   - Familiar with a variety of the field's concepts, practices, and
   - Relies on experience and judgment to plan and accomplish goals.
   - Performs a variety of complicated tasks.
   - May lead and direct the work of others.
   - May report directly to a project lead or manager.
   - A wide degree of creativity and latitude is expected.

*5 yrs experience working with:*

   - Vectoring writing and related software experience
   - Unix knowledge
   - CMS/CentruView, CDR, and Modular Messaging is required
   - Advanced trunking concepts as it relates to ARS configurations,
   routing tables, and trunk type functions
   - Must have experience with VOIP and IP phones.
   - LAN/WAN network technology
   - Avaya PBX programming and configuration
   - Carrier/vendor management experience
   - Knowledge of SIP Technology
   - Avaya Communications Manager, Avaya G3R, Avaya CMS, NICE Call Recording
   - Looking for a Sr Voice Network Analyst
   - This position provides Tier II Voice operations support.
   - This person must be able to operate and maintain all products and
   services in the ADP telecom and call center infrastructure.
   - The environment includes but is not limited to technology such as
   Avaya Aura, Nice call recording, Genesys IR, Session Border Controllers,
   VoIP, and ACD.

*Responsibilities include: *

   - Voice Management Strategy
   - Configuration and Capacity management, Software and Hardware lifecycle
   Develop scripts to automate capacity reporting, error identification, post
   implementation check, log management
   - Implementation support
   - Interface with and assist various teams, Architecture/Design and
   Build, with implementations and post validation Review code level with
   architects and manage to a consistent level and standard; proactive
   management of end-of-life Review Detailed Designs, Functional
   Specifications and/or Project plans for hardware and software standards
   - Administration of PBX, voice mail, call recording, call vectoring and
   contact center management systems.
   - Administer VoIP stations and understand SIP trunking
   - Maintain and support system solutions based on GNS platforms and
   standards. Interface with internal groups such as Engineers, Architects,
   and Tier I Operations
   - Maintain industry knowledge and trends as part of understanding
   installation and configuration of application software, peripherals, and
   networks. Analyze user requirements leading to the implementation of
   appropriate technical solution
   - Provide Tier II support for carriers outages/repairs, PBX,
   videoconferencing, voice mail, call recording, contact center management
   systems, and eCAS systems
   - Required to provide and perform off-hours technical support and
   upgrades to mission critical system

*Required Skills:*

   - LAN/WAN network technology
   - Knowledge of SIP Technology
   - Session Border Control experience
   - Avaya agent programming
   - NICE call recording
   - Genesys CME

*Thanks *

*Wasim AhmedUnited Software Group Inc.. 565 Metro Place South. Suite #
110 Dublin, OH 43017 Phone:  614-588-8477Fax: 1-866-764-1148 *
*wasimah...@usgrpinc.com* <wasimah...@usgrpinc.com>
 *www.usgrpinc.com* <http://www.usgrpinc.com/>

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