*Position: Business Analyst with strong Genesis and Contract
center experience. *
*Location: NYC, NY*
*Duration: 6+ months.*
*No OPT Candidates. *

Seeking a Business Analyst with experience in call centers for financial
institutions who will be responsible for leading strategic initiatives,
designing architectural and system roadmaps and driving and mentoring a
team of very experienced resources.  The candidate must have strong
experience working with skill based routing utilizing Genesis and
experience with Contact Center.  The ideal candidate will be fanatical
about getting a job done and done right and will work successfully with
little guidance from the top.  The candidate must be available to work
onsite 5 days a week at the client office.  The candidate must be
comfortable and have experience working in a fast-paced, high-pressure
environment and have a history of successfully taking projects that involve
multiple teams and disciplines (UI/UX, Integration, Data, etc) from
inception and design to completion and go-live.

*Required skills*
Genesis- specifically skill based routing
Contact Center
Creating roadmaps
Leading strategic initiatives
Ability to lead and mentor teams
Excellent communication- both written and oral

*Additional Skills*
Project management experience- PMP, SCRUM a plus
Data analysis

*Mazhar Khan*
*Sr. Talent Acquisition *
*||Tel: 703-962-7227 X 427 || Fax: 703-439-2550 || *
*Email: maz...@gsquire.com <maz...@gsquire.com>*
*Gsquire Business Solutions Inc || www.gsquire.com <http://www.gsquire.com>
|| 4229 Lafayette Center Dr , Suite #1625, Chantilly, VA 20151Women Owned
Small Business / MBE / SWAM Certified*

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