Hi Associate,

We have an Urgent opening .Please see the Job Description Below and let me
know if you have any consultant available.

*Senior Cisco Voice Engineer*

*Minneapolis, MN*
*Duration: Long term Contract*

*Senior Cisco IPT and Contact Center Engineer*

*Position Overview:*

This position is for Senior Cisco IPT and Contact Center Engineer with
expertise in Cisco CallManager, Unified Contact Center Express, Unity
Connections, CallManager Express, Unity Express, and the IPIVR Deployment
of Cisco ICM/UCCE.  This is a support position in a Global Network
Infrastructure environment.  The ideal candidate will have 7-10 years of
relevant work experience in Cisco IPT and Cisco Contact Center.

*Major Duties/Responsibilities:*

Act as the technical Subject Matter Expert (SME) on client engagements and
provide technical guidance to the team. Responsible for troubleshooting,
installing, implementing, and administering Cisco Voice IPT Systems
providing tier III support. Responsibilities includes but not limited to:

•             Work as SME for troubleshooting and break fixes

•             Review and validate understanding of customer design

•             Provide Peer reviews to Tier II engineers to ensure design

•             Coach and mentor other engineers on best practices

•             Experience using BMC Remedy Ticketing Tool, or similar
product (HP Open View, Service Now, etc.)

 Expertise in the following Technologies:

•             Cisco CallManager Enterprise,  Versions 8.x to 10.x

•             Cisco IOS Voice Gateways (2800, 3800, 2900, 3900)

•             Cisco UCCE – Specific deployment expertise in IPIVR Deployment

•             Cisco Contact Center Express, Versions 8.x to 10.x

•             Cisco Unity Connections

•             Cisco Unity Express

The individual will collaborate with Network Engineering and Project
Management to create and implement custom solutions that adhere to existing
Design Standards. Assist in developing new IPT and Contact Center
Standards. Provides expert level research and analysis for planning,
organizing, and managing corporate-wide functions.

Develop lab scenarios to mock user environments and test components of
proposed solutions.

This Engineer will also be expected to deliver detailed documentation to
both the customer and operations that fully describes new implementations
and that is used as the primary reference for day-to-day management.

Should be open to work in a global distributed environment with
Cross-cultural sensitivity. The person in this role is expected to work on
incident/service management, respond to high impact issues on a 24x7 basis,
participating in a rotating on-call schedule with other team members.


Bachelor's degree in technical discipline preferred or equivalent
experience required.

CCNP-Voice or CCIE preferred
7-10+ years of relevant IT work experience

*Thanks *

*Wasim Ahmed United Software Group Inc..  565 Metro Place South. Suite #
110  Dublin, OH 43017 *

* Phone:  614-588-8477 Fax: 1-866-764-1148  **wasimah...@usgrpinc.com*
  *www.usgrpinc.com* <http://www.usgrpinc.com/>

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*USG is an Equal Opportunity Employer. Qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
age, disability, military status, national origin or any other
characteristic protected under federal, state, or applicable local law.*

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