I concur:  I raised my concerns to Dantz over the viability of Retro 4.3 in
a primarily Windows environment, and the company kindly allowed me to
"side-grade" to Retro 5 for a steeply discounted price. I didn't expect it
for free but they were more than fair.

Kudos to Dantz...they've continued to prove themselves one of the most
supportive companies when it comes to customer relations.

Andrew
----- Original Message -----
From: "Welch, John C." <[EMAIL PROTECTED]>
To: "Retrospect List" <[EMAIL PROTECTED]>
Sent: Monday, October 30, 2000 7:29 PM
Subject: The right thing


> Okay, because I am so willing to jump up and down and scream when I think
> the situation requires it, I have the obligation to compliment when
> required.
>
> I received some emails from Eric Ullman at Dantz, and after a phone call,
> now feel that Dantz did make an honest mistake in the way they let us know
> about the Windows 2000 registry issues. It wasn't being dumb, or anything
> else. Unfortunately, because of the high level of reliance we have on our
> backup system, even small goofs tend to not really be small.
>
> However, it is also rare, especially if you deal with companies like
> Microsoft, to hear a company rep apologize, not because hordes of users
> busted them, but because a handful, or even one particularly loudmouthed
one
> was upset over that goof. Companies sometimes forget that the most
important
> words in customer relations are sometimes "I'm Sorry". Luckily Dantz has
> not, and although there are other companies that realize this, they are
too
> few and far between.
>
> Whatever nervousness I had about Retrospect a day ago has been answered in
a
> forthright and honest fashion. As a network admin, I really appreciate
that.
> It means a lot, both professionally and personally.
>
> Again, a sincere thank you to Dantz for the calmness and honesty they've
> shown in handling this.
>
> john c welch
>
> Mac/PC Administrator
> MacTech Columnist
> MacWeek.com Columnist
> MacFixIt.com Editor
> Occaisional Loud-Mouthed Git
> --
> "Nuts!"
> - General Anthony McAuliffe, surrounded in Bastogne
>
>
>
> --
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>
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> [EMAIL PROTECTED] or 925.253.3050.



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