Status: New
Owner: ----
Labels: Type-Defect Priority-Medium

New issue 2781 by Email Notification Not being sent

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What version are you running?

What's the URL of the page containing the problem?
Email Notification not being sent

What steps will reproduce the problem?
1. Configured the Email Setting in the EMail tab with Admin access
2. And checked the box for MailNotification for new user registration
3. Register a new user and notification is not got

What is the expected output? What do you see instead?
Email Notification should be got when a new user is created and even when the new Review request is created.

What operating system are you using? What browser?
RHEL 6 and Browser : IE

Please provide any additional information below.

Apache Logs :
[Tue Oct 23 07:39:42 2012] [error] ERROR:root:Error sending e-mail notification with subject 'New Review Board user registration for df' on behalf of '"df c" <>' to admin: STARTTLS extension not supported by server.
[Tue Oct 23 07:39:42 2012] [error] Traceback (most recent call last):
[Tue Oct 23 07:39:42 2012] [error] File "/opt/reviewBoard/apps/reviewboard/lib/ReviewBoard-1.6.11-py2.7.egg/reviewboard/notifications/", line 380, in mail_new_user
[Tue Oct 23 07:39:42 2012] [error]     message.send()
[Tue Oct 23 07:39:42 2012] [error] File "/opt/reviewBoard/apps/django/lib/python2.7/site-packages/django/core/mail/", line 251, in send [Tue Oct 23 07:39:42 2012] [error] return self.get_connection(fail_silently).send_messages([self]) [Tue Oct 23 07:39:42 2012] [error] File "/opt/reviewBoard/apps/django/lib/python2.7/site-packages/django/core/mail/backends/", line 79, in send_messages
[Tue Oct 23 07:39:42 2012] [error]     new_conn_created =
[Tue Oct 23 07:39:42 2012] [error] File "/opt/reviewBoard/apps/django/lib/python2.7/site-packages/django/core/mail/backends/", line 45, in open
[Tue Oct 23 07:39:42 2012] [error]     self.connection.starttls()
[Tue Oct 23 07:39:42 2012] [error] File "/opt/reviewBoard/python/lib/python2.7/", line 635, in starttls [Tue Oct 23 07:39:42 2012] [error] raise SMTPException("STARTTLS extension not supported by server.") [Tue Oct 23 07:39:42 2012] [error] SMTPException: STARTTLS extension not supported by server.

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