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To reply, visit https://hellosplat.com/s/beanbag/tickets/4961/
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New ticket #4961 by anshu.swami
For Beanbag, Inc. > Review Board

Status: New
Tags: Priority:Medium, Type:Defect


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Outlook threading breaks for ReviewBoard emails
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# What version are you running?
3.0.19.2

# What's the URL of the page containing the problem?
It is not a public URL


# What steps will reproduce the problem?
1. 
2. 
3. 


# What is the expected output? What do you see instead?


# What operating system are you using? What browser?
Windows

# Please provide any additional information below.
Some ReviewBoard notification email threads break out into two or three 
separate threads. This happens seemingly at random, and only for emails from 
ReviewBoard. Issue occurs across Outlook web as well as desktop, and for all 
recipients of that ReviewBoard request (as long as they have Outlook threading 
enabled).

We suspect the issue is: Threading in Outlook depends on UUID in the 
Thread-Index header, then they are grouped no matter whether the subject is the 
same or not, but this has to follow the format nevertheless.


Reviewboard is breaking that value and that's why it fails to thread in Outlook 
across platforms.


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