We switched from having to authenticate to the SMTP gateway (gmail) to
an internal SMTP gateway that doesn't require it. Gmail didn't need
an email address for the user because it was able to pull it from the
authenticating user. The internal SMTP gateway is open, so without
one it doesn't know how to route it properly. Reviewboard was
probably sending it successfully, but our gateway was dropping it.
On Sep 2, 11:55 am, Christian Hammond <chip...@chipx86.com> wrote:
> Glad that's all it was! That makes a lot more sense :)
> Christian Hammond - chip...@chipx86.com
> Review Board -http://www.reviewboard.org
> VMware, Inc. -http://www.vmware.com
> On Thu, Sep 2, 2010 at 9:29 AM, RShelley <12gaugeme...@gmail.com> wrote:
> > Gah! Ok... I found the problem, and it's pretty silly on my part. The
> > account I was posting/publishing the review requests from did not have
> > an email address. Problem solved.
> > -Ryan
> > On Sep 2, 9:20 am, RShelley <12gaugeme...@gmail.com> wrote:
> > > I have narrowed this down further.
> > > I created a "service" account in Reviewboard for post-review to create
> > > Review Requests via the webapi. That service account is conveniently
> > > called "post-review." If I create a Review Request from post-review
> > > (the CLI) and NOT publish it, then go to RB, login as "post-review"
> > > and execute the webapi URL to publish the Review Request, it will be
> > > published but emails will NOT be sent out. However, if I create the
> > > Review Request from the CLI and not publish it (same as before), then
> > > login to RB as MY account (not "post-review") and execute the webapi
> > > call to publish, the emails ARE sent out. This is curious because
> > > I've tried setting "post-review" as a Superuser, and still no emails
> > > were sent.
> > > Any ideas?
> > > -Ryan
> > > On Sep 1, 6:31 pm, RShelley <12gaugeme...@gmail.com> wrote:
> > > > This has me pretty baffled. I wrote a Java API awhile ago to publish
> > > > a review request, among other things. The API does in fact publish
> > > > the request (it's visible to users, and is no longer in draft mode),
> > > > however, emails are not being sent to the groups and reviewers on the
> > > > request. If I post a Review to a Review Request, the emails send just
> > > > fine.
> > > > The strange thing is, if I use the "--publish" command of post-review,
> > > > it works fine and emails are sent. I looked at the source code for
> > > > post-review and the webapi URL in there is the same as what I'm using
> > > > ("/api/json/reviewrequests/<ID>/publish/", POST, no fields). If I put
> > > > the publish URL into my browser and do it, it also works. I double
> > > > checked that my "publish" call is a POST, and that I am logging in via
> > > > the webapi (I imagine the publish would fail if I wasn't). I looked
> > > > at the source for reviewboard itself, and there's nothing I can see
> > > > out of the ordinary for sending the emails. The account I'm
> > > > publishing with I've even set to superuser just in case there was a
> > > > permission issue, and that didn't solve it either. I have also
> > > > verified that the groups/reviewers are added BEFORE the publish call
> > > > is made. If I leave it as is, published, and re-run it to republish
> > > > it, emails are still never sent out to the groups and reviewers (so I
> > > > don't think it's something to do with things not being saved timely
> > > > enough) - and in fact, the Review Request will be updated and
> > > > republished with the diffs from the original publish (sans emails).
> > > > The RB logs show no errors. Frustratingly, this was working until a
> > > > recent power outage had us restart all our servers... and that really
> > > > makes no sense.
> > > > I'm at a loss at this point. I'm not sure what to try next or where
> > > > to look. Anyone have any ideas?
> > > > We're on RB 1.5
> > > > Thanks!
> > > > -Ryan
> > --
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