On 2013-05-28 13:22, Kristin Thomas wrote:
Some more info, when this is not working, the page source has the following:

var gOpenAnIssue = ;

instead of:

var gOpenAnIssue = true;

Um... this seems familiar. Have you upgraded through a number of RB versions? Is the user having trouble either notably older, newer, or had a long period of inactivity?

Something to try: have the user go into their account settings and change the value of their 'always open an issue' option. (They can immediately change it back, just as long as they apply the change with the opposite value to force it to be rewritten.)


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