Hi Johan,

Is there anything in the reviewboard.log file (if that's enabled)?

The "request_info" KeyError usually indicates that something with the Review 
Board logging setup got into an inconsistent state. It might be masking the 
real error.

Also, when you load a page with a PDF file, and it just spins indefinitely, are 
there any JavaScript errors in the browser's JavaScript console?

Thanks,

Christian

--  
Christian Hammond - christ...@beanbaginc.com  
Review Board - https://www.reviewboard.org  
Beanbag, Inc. - https://www.beanbaginc.com

-----Original Message-----
From: Johan Borkhuis <borkh...@gmail.com>
Reply: reviewboard@googlegroups.com <reviewboard@googlegroups.com>>
Date: March 18, 2015 at 1:20:55 AM
To: reviewboard@googlegroups.com <reviewboard@googlegroups.com>>
Subject:  Issues with document review in Powerpack

> We are trying Powerpack, and we came across some issues with the document
> review:
>  
> - After creating a document review the page shows a "Loading..." box at
> the top that continuously appears and disappears and there is no image in
> the document box, only the rotating dots. Other people get a yellow warning
> sign.
> - When trying to enter a comment in the document I get a popup with
> "Error saving comment: HTTP 500 INTERNAL SERVER ERROR".
>  
> I tried removing the attached PDF and uploading it again, but this did not
> help.
>  
> We are using RB 2.0.15 with PowerPack 1.2.1. Are there any other required
> packages that I need for this to work?
>  
> From the apache error.log:
>  
> [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call last):
> [Wed Mar 18 08:06:38 2015] [error] File
> "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
> [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
> [Wed Mar 18 08:06:38 2015] [error] File
> "/usr/lib/python2.7/logging/__init__.py", line 723, in format
> [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
> [Wed Mar 18 08:06:38 2015] [error] File
> "/usr/lib/python2.7/logging/__init__.py", line 467, in format
> [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__
> [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
> [Wed Mar 18 08:06:38 2015] [error] Logged from file mimetypes.py, line 84
> [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call last):
> [Wed Mar 18 08:06:38 2015] [error] File
> "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
> [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
> [Wed Mar 18 08:06:38 2015] [error] File
> "/usr/lib/python2.7/logging/__init__.py", line 723, in format
> [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
> [Wed Mar 18 08:06:38 2015] [error] File
> "/usr/lib/python2.7/logging/__init__.py", line 467, in format
> [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__
> [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
> [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py, line 93
>  
> Regards,
>  
> Johan Borkhuis
>  
> --
> Supercharge your Review Board with Power Pack: 
> https://www.reviewboard.org/powerpack/  
> Want us to host Review Board for you? Check out RBCommons: 
> https://rbcommons.com/
> Happy user? Let us know! https://www.reviewboard.org/users/
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-- 
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Want us to host Review Board for you? Check out RBCommons: 
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Happy user? Let us know! https://www.reviewboard.org/users/
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