Hi Johan, Is there anything in the reviewboard.log file (if that's enabled)?
The "request_info" KeyError usually indicates that something with the Review Board logging setup got into an inconsistent state. It might be masking the real error. Also, when you load a page with a PDF file, and it just spins indefinitely, are there any JavaScript errors in the browser's JavaScript console? Thanks, Christian -- Christian Hammond - [email protected] Review Board - https://www.reviewboard.org Beanbag, Inc. - https://www.beanbaginc.com -----Original Message----- From: Johan Borkhuis <[email protected]> Reply: [email protected] <[email protected]>> Date: March 18, 2015 at 1:20:55 AM To: [email protected] <[email protected]>> Subject: Issues with document review in Powerpack > We are trying Powerpack, and we came across some issues with the document > review: > > - After creating a document review the page shows a "Loading..." box at > the top that continuously appears and disappears and there is no image in > the document box, only the rotating dots. Other people get a yellow warning > sign. > - When trying to enter a comment in the document I get a popup with > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR". > > I tried removing the attached PDF and uploading it again, but this did not > help. > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any other required > packages that I need for this to work? > > From the apache error.log: > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call last): > [Wed Mar 18 08:06:38 2015] [error] File > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record) > [Wed Mar 18 08:06:38 2015] [error] File > "/usr/lib/python2.7/logging/__init__.py", line 723, in format > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record) > [Wed Mar 18 08:06:38 2015] [error] File > "/usr/lib/python2.7/logging/__init__.py", line 467, in format > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__ > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info' > [Wed Mar 18 08:06:38 2015] [error] Logged from file mimetypes.py, line 84 > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call last): > [Wed Mar 18 08:06:38 2015] [error] File > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record) > [Wed Mar 18 08:06:38 2015] [error] File > "/usr/lib/python2.7/logging/__init__.py", line 723, in format > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record) > [Wed Mar 18 08:06:38 2015] [error] File > "/usr/lib/python2.7/logging/__init__.py", line 467, in format > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__ > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info' > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py, line 93 > > Regards, > > Johan Borkhuis > > -- > Supercharge your Review Board with Power Pack: > https://www.reviewboard.org/powerpack/ > Want us to host Review Board for you? Check out RBCommons: > https://rbcommons.com/ > Happy user? Let us know! https://www.reviewboard.org/users/ > --- > You received this message because you are subscribed to the Google Groups > "reviewboard" > group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "reviewboard" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
