Hi Johan, My apologies. I thought I read an OSX-related path in that output (which had confused me), but I must have been looking at something else. (It's 3AM here now -- I'm pretty tired.)
Okay, given that it's Debian, what I'd suggest is seeing if there's a newer PIL or Pillow package that you can apt-get. This likely will have the right modules compiled. Failing that, what you'd want to do is remove PIL from the system, then ensure you have the development packages needed to build Pillow. These instructions should serve as a starting point: http://pillow.readthedocs.org/en/latest/installation.html#linux-installation You can then install Pillow using easy_install or pip install. As part of the install process, it will compile Pillow against those modules, and give you a summary of what decoders are included and what are missing. Once you have an upgraded version, restart Apache and give it another try. It should begin to work. If you still have problems, I'll be happy to help out with them after I get some sleep :) Christian -- Christian Hammond - christ...@beanbaginc.com Review Board - https://www.reviewboard.org Beanbag, Inc. - https://www.beanbaginc.com -----Original Message----- From: Johan Borkhuis <borkh...@gmail.com> Reply: Johan Borkhuis <borkh...@gmail.com>> Date: March 18, 2015 at 2:29:39 AM To: reviewboard@googlegroups.com <reviewboard@googlegroups.com>> Cc: borkh...@gmail.com <borkh...@gmail.com>>, christ...@beanbaginc.com <christ...@beanbaginc.com>> Subject: Re: Issues with document review in Powerpack > Christian, > > I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using OS X, we > are running on a Debian 7.4 host. > > The following packages are installed (I skipped Django, Djblets and > ReviewBoard packages): > docutils-0.11-py2.7.egg > easy-install.pth > ecdsa-0.10-py2.7.egg > feedparser-5.1.3-py2.7.egg > futures-2.1.6-py2.7.egg > Markdown-2.4.1-py2.7.egg > Markdown-2.4-py2.7.egg > mimeparse-0.1.3-py2.7.egg > paramiko-1.12.2-py2.7.egg > PIL-1.1.7-py2.7-linux-i686.egg > pillowfight-0.2-py2.7.egg > pycrypto-2.6.1-py2.7-linux-i686.egg > Pygments-1.6-py2.7.egg > python_dateutil-1.5-py2.7.egg > python_memcached-1.53-py2.7.egg > python_ntlm-1.1.0-py2.7.egg > pytz-2013.9-py2.7.egg > rbnotefield-1.0-py2.7.egg > rbseverity-0.5.1-py2.7.egg > recaptcha_client-1.0.6-py2.7.egg > Whoosh-2.6.0-py2.7.egg > > Regards, > Johan > > On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian Hammond wrote: > > > > Hi Johan, > > > > Okay, this sounds like your version of PIL or Pillow is missing a decoder > > needed for thumbnail generation to work. > > > > First, can you verify which you're using? You can look to see if a PIL or > > Pillow directory is in /usr/local/lib/python2.7/dist-packages/. > > > > Also, do you use homebrew? On MacOS X, there's a couple different ways to > > fix this, so I want to make sure I give you decent instructions. > > > > Pillow is the modern replacement for PIL, and is easier to install and get > > running. If you're using PIL, we'll probably have you uninstall it and > > install Pillow in its place. However, we'll need to make sure you have a > > couple of libraries installed first, to ensure it has this decoder. > > > > Christian > > > > -- > > Christian Hammond - chri...@beanbaginc.com > > Review Board - https://www.reviewboard.org > > Beanbag, Inc. - https://www.beanbaginc.com > > > > -----Original Message----- > > From: Johan Borkhuis > > > Reply: Johan Borkhuis >> > > Date: March 18, 2015 at 2:11:41 AM > > To: revie...@googlegroups.com > > >> > > Cc: bork...@gmail.com >>, > > chri...@beanbaginc.com >> > > > > Subject: Re: Issues with document review in Powerpack > > > > > Christian, > > > > > > I enabled logging in ReviewBoard: > > > > > > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri to image: > > > decoder zip not available. > > > 2015-03-18 08:56:18,606 - ERROR - - Error when calling get_thumbnail for > > > MimetypeHandler > 0xba792b0c>: decoder zip not available > > > Traceback (most recent call last): > > > File > > > > > "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.15-py2.7.egg/reviewboard/attachments/models.py", > > > > > > > line 89, in _set_thumbnail > > > self.mimetype_handler.set_thumbnail(data) > > > File "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py", > > > line 85, in set_thumbnail > > > IOError: decoder zip not available > > > > > > No JavaScript errors are reported, only the file is being downloaded > > > multiple times per second, so the log is being flushed with these > > messages. > > > > > > When trying to create a comment in the document I get this error: > > > TypeError: this.commentDlg.is is not a function > > > > > http://revboard.eu.omron.net/static/ext/rbpowerpack.extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js > > > > > > > Line 1 > > > > > > This also gives the following message in the ReviewBoard log: > > > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not convert > > > thumbnailData to stored image for file attachment comment 109: decoder > > zip > > > not available > > > > > > It looks like both are related to a missing decoder zip. > > > > > > BTW: I also use Comment Severity 0.5.1 > > > > > > Regards, > > > Johan > > > > > > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian Hammond > > wrote: > > > > > > > > Hi Johan, > > > > > > > > Is there anything in the reviewboard.log file (if that's enabled)? > > > > > > > > The "request_info" KeyError usually indicates that something with the > > > > Review Board logging setup got into an inconsistent state. It might be > > > > masking the real error. > > > > > > > > Also, when you load a page with a PDF file, and it just spins > > > > indefinitely, are there any JavaScript errors in the browser's > > JavaScript > > > > console? > > > > > > > > Thanks, > > > > > > > > Christian > > > > > > > > -- > > > > Christian Hammond - chri...@beanbaginc.com > > > > Review Board - https://www.reviewboard.org > > > > Beanbag, Inc. - https://www.beanbaginc.com > > > > > > > > -----Original Message----- > > > > From: Johan Borkhuis > > > > > Reply: revie...@googlegroups.com > > >> > > > > Date: March 18, 2015 at 1:20:55 AM > > > > To: revie...@googlegroups.com > > >> > > > > Subject: Issues with document review in Powerpack > > > > > > > > > We are trying Powerpack, and we came across some issues with the > > > > document > > > > > review: > > > > > > > > > > - After creating a document review the page shows a "Loading..." box > > at > > > > > the top that continuously appears and disappears and there is no > > image > > > > in > > > > > the document box, only the rotating dots. Other people get a yellow > > > > warning > > > > > sign. > > > > > - When trying to enter a comment in the document I get a popup with > > > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR". > > > > > > > > > > I tried removing the attached PDF and uploading it again, but this > > did > > > > not > > > > > help. > > > > > > > > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any other > > > > required > > > > > packages that I need for this to work? > > > > > > > > > > From the apache error.log: > > > > > > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call > > last): > > > > > [Wed Mar 18 08:06:38 2015] [error] File > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record) > > > > > [Wed Mar 18 08:06:38 2015] [error] File > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record) > > > > > [Wed Mar 18 08:06:38 2015] [error] File > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__ > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info' > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file mimetypes.py, > > line > > > > 84 > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call > > last): > > > > > [Wed Mar 18 08:06:38 2015] [error] File > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record) > > > > > [Wed Mar 18 08:06:38 2015] [error] File > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record) > > > > > [Wed Mar 18 08:06:38 2015] [error] File > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__ > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info' > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py, line > > 93 > > > > > > > > > > Regards, > > > > > > > > > > Johan Borkhuis > > > > > > > > > > -- > > > > > Supercharge your Review Board with Power Pack: > > > > https://www.reviewboard.org/powerpack/ > > > > > Want us to host Review Board for you? Check out RBCommons: > > > > https://rbcommons.com/ > > > > > Happy user? Let us know! https://www.reviewboard.org/users/ > > > > > --- > > > > > You received this message because you are subscribed to the Google > > > > Groups "reviewboard" > > > > > group. > > > > > To unsubscribe from this group and stop receiving emails from it, > > send > > > > an email to reviewboard...@googlegroups.com . > > > > > For more options, visit https://groups.google.com/d/optout. > > > > > > > > > > > > > > > > > -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "reviewboard" group. To unsubscribe from this group and stop receiving emails from it, send an email to reviewboard+unsubscr...@googlegroups.com. 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