Christian,

3 AM is not the best time for things like this (I know from my own 
experience :-), but I really appreciate the help. I will start looking into 
the direction you indicated, and if I have any additional info I will share 
that.

Regards,
    Johan Borkhuis


On Wednesday, March 18, 2015 at 11:16:44 AM UTC+1, Christian Hammond wrote:
>
> Hi Johan, 
>
> My apologies. I thought I read an OSX-related path in that output (which 
> had confused me), but I must have been looking at something else. (It's 3AM 
> here now -- I'm pretty tired.) 
>
> Okay, given that it's Debian, what I'd suggest is seeing if there's a 
> newer PIL or Pillow package that you can apt-get. This likely will have the 
> right modules compiled. 
>
> Failing that, what you'd want to do is remove PIL from the system, then 
> ensure you have the development packages needed to build Pillow. These 
> instructions should serve as a starting point: 
>
>
> http://pillow.readthedocs.org/en/latest/installation.html#linux-installation 
>
> You can then install Pillow using easy_install or pip install. As part of 
> the install process, it will compile Pillow against those modules, and give 
> you a summary of what decoders are included and what are missing. 
>
> Once you have an upgraded version, restart Apache and give it another try. 
> It should begin to work. 
>
> If you still have problems, I'll be happy to help out with them after I 
> get some sleep :) 
>
> Christian 
>
> --   
> Christian Hammond - chri...@beanbaginc.com <javascript:>   
> Review Board - https://www.reviewboard.org   
> Beanbag, Inc. - https://www.beanbaginc.com 
>
> -----Original Message----- 
> From: Johan Borkhuis <bork...@gmail.com <javascript:>> 
> Reply: Johan Borkhuis <bork...@gmail.com <javascript:>>> 
> Date: March 18, 2015 at 2:29:39 AM 
> To: revie...@googlegroups.com <javascript:> <revie...@googlegroups.com 
> <javascript:>>> 
> Cc: bork...@gmail.com <javascript:> <bork...@gmail.com <javascript:>>>, 
> chri...@beanbaginc.com <javascript:> <chri...@beanbaginc.com <javascript:>>> 
>
> Subject:  Re: Issues with document review in Powerpack 
>
> > Christian, 
> >   
> > I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using OS X, 
> we 
> > are running on a Debian 7.4 host. 
> >   
> > The following packages are installed (I skipped Django, Djblets and 
> > ReviewBoard packages): 
> > docutils-0.11-py2.7.egg 
> > easy-install.pth 
> > ecdsa-0.10-py2.7.egg 
> > feedparser-5.1.3-py2.7.egg 
> > futures-2.1.6-py2.7.egg 
> > Markdown-2.4.1-py2.7.egg 
> > Markdown-2.4-py2.7.egg 
> > mimeparse-0.1.3-py2.7.egg 
> > paramiko-1.12.2-py2.7.egg 
> > PIL-1.1.7-py2.7-linux-i686.egg 
> > pillowfight-0.2-py2.7.egg 
> > pycrypto-2.6.1-py2.7-linux-i686.egg 
> > Pygments-1.6-py2.7.egg 
> > python_dateutil-1.5-py2.7.egg 
> > python_memcached-1.53-py2.7.egg 
> > python_ntlm-1.1.0-py2.7.egg 
> > pytz-2013.9-py2.7.egg 
> > rbnotefield-1.0-py2.7.egg 
> > rbseverity-0.5.1-py2.7.egg 
> > recaptcha_client-1.0.6-py2.7.egg 
> > Whoosh-2.6.0-py2.7.egg 
> >   
> > Regards, 
> > Johan 
> >   
> > On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian Hammond 
> wrote: 
> > > 
> > > Hi Johan, 
> > > 
> > > Okay, this sounds like your version of PIL or Pillow is missing a 
> decoder 
> > > needed for thumbnail generation to work. 
> > > 
> > > First, can you verify which you're using? You can look to see if a PIL 
> or 
> > > Pillow directory is in /usr/local/lib/python2.7/dist-packages/. 
> > > 
> > > Also, do you use homebrew? On MacOS X, there's a couple different ways 
> to 
> > > fix this, so I want to make sure I give you decent instructions. 
> > > 
> > > Pillow is the modern replacement for PIL, and is easier to install and 
> get 
> > > running. If you're using PIL, we'll probably have you uninstall it and 
> > > install Pillow in its place. However, we'll need to make sure you have 
> a 
> > > couple of libraries installed first, to ensure it has this decoder. 
> > > 
> > > Christian 
> > > 
> > > -- 
> > > Christian Hammond - chri...@beanbaginc.com   
> > > Review Board - https://www.reviewboard.org 
> > > Beanbag, Inc. - https://www.beanbaginc.com 
> > > 
> > > -----Original Message----- 
> > > From: Johan Borkhuis > 
> > > Reply: Johan Borkhuis >> 
> > > Date: March 18, 2015 at 2:11:41 AM 
> > > To: revie...@googlegroups.com > > >> 
> > > Cc: bork...@gmail.com >>, 
> > > chri...@beanbaginc.com >>   
> > > 
> > > Subject: Re: Issues with document review in Powerpack 
> > > 
> > > > Christian, 
> > > > 
> > > > I enabled logging in ReviewBoard: 
> > > > 
> > > > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri to 
> image: 
> > > > decoder zip not available. 
> > > > 2015-03-18 08:56:18,606 - ERROR - - Error when calling get_thumbnail 
> for 
> > > > MimetypeHandler > 0xba792b0c>: decoder zip not available 
> > > > Traceback (most recent call last): 
> > > > File 
> > > > 
> > > 
> "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.15-py2.7.egg/reviewboard/attachments/models.py",
>  
>   
> > > 
> > > > line 89, in _set_thumbnail 
> > > > self.mimetype_handler.set_thumbnail(data) 
> > > > File 
> "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py",   
> > > > line 85, in set_thumbnail 
> > > > IOError: decoder zip not available 
> > > > 
> > > > No JavaScript errors are reported, only the file is being downloaded 
> > > > multiple times per second, so the log is being flushed with these 
> > > messages. 
> > > > 
> > > > When trying to create a comment in the document I get this error: 
> > > > TypeError: this.commentDlg.is is not a function 
> > > > 
> > > 
> http://revboard.eu.omron.net/static/ext/rbpowerpack.extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js
>  
>   
> > > 
> > > > Line 1 
> > > > 
> > > > This also gives the following message in the ReviewBoard log: 
> > > > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not convert 
> > > > thumbnailData to stored image for file attachment comment 109: 
> decoder 
> > > zip 
> > > > not available 
> > > > 
> > > > It looks like both are related to a missing decoder zip. 
> > > > 
> > > > BTW: I also use Comment Severity 0.5.1 
> > > > 
> > > > Regards, 
> > > > Johan 
> > > > 
> > > > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian Hammond 
> > > wrote: 
> > > > > 
> > > > > Hi Johan, 
> > > > > 
> > > > > Is there anything in the reviewboard.log file (if that's enabled)? 
> > > > > 
> > > > > The "request_info" KeyError usually indicates that something with 
> the 
> > > > > Review Board logging setup got into an inconsistent state. It 
> might be 
> > > > > masking the real error. 
> > > > > 
> > > > > Also, when you load a page with a PDF file, and it just spins 
> > > > > indefinitely, are there any JavaScript errors in the browser's 
> > > JavaScript 
> > > > > console? 
> > > > > 
> > > > > Thanks, 
> > > > > 
> > > > > Christian 
> > > > > 
> > > > > -- 
> > > > > Christian Hammond - chri...@beanbaginc.com 
> > > > > Review Board - https://www.reviewboard.org 
> > > > > Beanbag, Inc. - https://www.beanbaginc.com 
> > > > > 
> > > > > -----Original Message----- 
> > > > > From: Johan Borkhuis > 
> > > > > Reply: revie...@googlegroups.com > > >> 
> > > > > Date: March 18, 2015 at 1:20:55 AM 
> > > > > To: revie...@googlegroups.com > > >> 
> > > > > Subject: Issues with document review in Powerpack 
> > > > > 
> > > > > > We are trying Powerpack, and we came across some issues with the 
> > > > > document 
> > > > > > review: 
> > > > > > 
> > > > > > - After creating a document review the page shows a "Loading..." 
> box 
> > > at 
> > > > > > the top that continuously appears and disappears and there is no 
> > > image 
> > > > > in 
> > > > > > the document box, only the rotating dots. Other people get a 
> yellow 
> > > > > warning 
> > > > > > sign. 
> > > > > > - When trying to enter a comment in the document I get a popup 
> with 
> > > > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR". 
> > > > > > 
> > > > > > I tried removing the attached PDF and uploading it again, but 
> this 
> > > did 
> > > > > not 
> > > > > > help. 
> > > > > > 
> > > > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any other 
> > > > > required 
> > > > > > packages that I need for this to work? 
> > > > > > 
> > > > > > From the apache error.log: 
> > > > > > 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call 
> > > last): 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File 
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record) 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File 
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record) 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File 
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % 
> record.__dict__ 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info' 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file 
> mimetypes.py, 
> > > line 
> > > > > 84 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call 
> > > last): 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File 
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record) 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File 
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record) 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File 
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % 
> record.__dict__ 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info' 
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py, 
> line 
> > > 93 
> > > > > > 
> > > > > > Regards, 
> > > > > > 
> > > > > > Johan Borkhuis 
> > > > > > 
> > > > > > -- 
> > > > > > Supercharge your Review Board with Power Pack: 
> > > > > https://www.reviewboard.org/powerpack/ 
> > > > > > Want us to host Review Board for you? Check out RBCommons: 
> > > > > https://rbcommons.com/ 
> > > > > > Happy user? Let us know! https://www.reviewboard.org/users/ 
> > > > > > --- 
> > > > > > You received this message because you are subscribed to the 
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> > > send 
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> > > > > > 
> > > > > 
> > > > > 
> > > 
> > > 
>
>

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