Christian,
3 AM is not the best time for things like this (I know from my own
experience :-), but I really appreciate the help. I will start looking into
the direction you indicated, and if I have any additional info I will share
that.
Regards,
Johan Borkhuis
On Wednesday, March 18, 2015 at 11:16:44 AM UTC+1, Christian Hammond wrote:
>
> Hi Johan,
>
> My apologies. I thought I read an OSX-related path in that output (which
> had confused me), but I must have been looking at something else. (It's 3AM
> here now -- I'm pretty tired.)
>
> Okay, given that it's Debian, what I'd suggest is seeing if there's a
> newer PIL or Pillow package that you can apt-get. This likely will have the
> right modules compiled.
>
> Failing that, what you'd want to do is remove PIL from the system, then
> ensure you have the development packages needed to build Pillow. These
> instructions should serve as a starting point:
>
>
> http://pillow.readthedocs.org/en/latest/installation.html#linux-installation
>
> You can then install Pillow using easy_install or pip install. As part of
> the install process, it will compile Pillow against those modules, and give
> you a summary of what decoders are included and what are missing.
>
> Once you have an upgraded version, restart Apache and give it another try.
> It should begin to work.
>
> If you still have problems, I'll be happy to help out with them after I
> get some sleep :)
>
> Christian
>
> --
> Christian Hammond - [email protected] <javascript:>
> Review Board - https://www.reviewboard.org
> Beanbag, Inc. - https://www.beanbaginc.com
>
> -----Original Message-----
> From: Johan Borkhuis <[email protected] <javascript:>>
> Reply: Johan Borkhuis <[email protected] <javascript:>>>
> Date: March 18, 2015 at 2:29:39 AM
> To: [email protected] <javascript:> <[email protected]
> <javascript:>>>
> Cc: [email protected] <javascript:> <[email protected] <javascript:>>>,
> [email protected] <javascript:> <[email protected] <javascript:>>>
>
> Subject: Re: Issues with document review in Powerpack
>
> > Christian,
> >
> > I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using OS X,
> we
> > are running on a Debian 7.4 host.
> >
> > The following packages are installed (I skipped Django, Djblets and
> > ReviewBoard packages):
> > docutils-0.11-py2.7.egg
> > easy-install.pth
> > ecdsa-0.10-py2.7.egg
> > feedparser-5.1.3-py2.7.egg
> > futures-2.1.6-py2.7.egg
> > Markdown-2.4.1-py2.7.egg
> > Markdown-2.4-py2.7.egg
> > mimeparse-0.1.3-py2.7.egg
> > paramiko-1.12.2-py2.7.egg
> > PIL-1.1.7-py2.7-linux-i686.egg
> > pillowfight-0.2-py2.7.egg
> > pycrypto-2.6.1-py2.7-linux-i686.egg
> > Pygments-1.6-py2.7.egg
> > python_dateutil-1.5-py2.7.egg
> > python_memcached-1.53-py2.7.egg
> > python_ntlm-1.1.0-py2.7.egg
> > pytz-2013.9-py2.7.egg
> > rbnotefield-1.0-py2.7.egg
> > rbseverity-0.5.1-py2.7.egg
> > recaptcha_client-1.0.6-py2.7.egg
> > Whoosh-2.6.0-py2.7.egg
> >
> > Regards,
> > Johan
> >
> > On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian Hammond
> wrote:
> > >
> > > Hi Johan,
> > >
> > > Okay, this sounds like your version of PIL or Pillow is missing a
> decoder
> > > needed for thumbnail generation to work.
> > >
> > > First, can you verify which you're using? You can look to see if a PIL
> or
> > > Pillow directory is in /usr/local/lib/python2.7/dist-packages/.
> > >
> > > Also, do you use homebrew? On MacOS X, there's a couple different ways
> to
> > > fix this, so I want to make sure I give you decent instructions.
> > >
> > > Pillow is the modern replacement for PIL, and is easier to install and
> get
> > > running. If you're using PIL, we'll probably have you uninstall it and
> > > install Pillow in its place. However, we'll need to make sure you have
> a
> > > couple of libraries installed first, to ensure it has this decoder.
> > >
> > > Christian
> > >
> > > --
> > > Christian Hammond - [email protected]
> > > Review Board - https://www.reviewboard.org
> > > Beanbag, Inc. - https://www.beanbaginc.com
> > >
> > > -----Original Message-----
> > > From: Johan Borkhuis >
> > > Reply: Johan Borkhuis >>
> > > Date: March 18, 2015 at 2:11:41 AM
> > > To: [email protected] > > >>
> > > Cc: [email protected] >>,
> > > [email protected] >>
> > >
> > > Subject: Re: Issues with document review in Powerpack
> > >
> > > > Christian,
> > > >
> > > > I enabled logging in ReviewBoard:
> > > >
> > > > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri to
> image:
> > > > decoder zip not available.
> > > > 2015-03-18 08:56:18,606 - ERROR - - Error when calling get_thumbnail
> for
> > > > MimetypeHandler > 0xba792b0c>: decoder zip not available
> > > > Traceback (most recent call last):
> > > > File
> > > >
> > >
> "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.15-py2.7.egg/reviewboard/attachments/models.py",
>
>
> > >
> > > > line 89, in _set_thumbnail
> > > > self.mimetype_handler.set_thumbnail(data)
> > > > File
> "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py",
> > > > line 85, in set_thumbnail
> > > > IOError: decoder zip not available
> > > >
> > > > No JavaScript errors are reported, only the file is being downloaded
> > > > multiple times per second, so the log is being flushed with these
> > > messages.
> > > >
> > > > When trying to create a comment in the document I get this error:
> > > > TypeError: this.commentDlg.is is not a function
> > > >
> > >
> http://revboard.eu.omron.net/static/ext/rbpowerpack.extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js
>
>
> > >
> > > > Line 1
> > > >
> > > > This also gives the following message in the ReviewBoard log:
> > > > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not convert
> > > > thumbnailData to stored image for file attachment comment 109:
> decoder
> > > zip
> > > > not available
> > > >
> > > > It looks like both are related to a missing decoder zip.
> > > >
> > > > BTW: I also use Comment Severity 0.5.1
> > > >
> > > > Regards,
> > > > Johan
> > > >
> > > > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian Hammond
> > > wrote:
> > > > >
> > > > > Hi Johan,
> > > > >
> > > > > Is there anything in the reviewboard.log file (if that's enabled)?
> > > > >
> > > > > The "request_info" KeyError usually indicates that something with
> the
> > > > > Review Board logging setup got into an inconsistent state. It
> might be
> > > > > masking the real error.
> > > > >
> > > > > Also, when you load a page with a PDF file, and it just spins
> > > > > indefinitely, are there any JavaScript errors in the browser's
> > > JavaScript
> > > > > console?
> > > > >
> > > > > Thanks,
> > > > >
> > > > > Christian
> > > > >
> > > > > --
> > > > > Christian Hammond - [email protected]
> > > > > Review Board - https://www.reviewboard.org
> > > > > Beanbag, Inc. - https://www.beanbaginc.com
> > > > >
> > > > > -----Original Message-----
> > > > > From: Johan Borkhuis >
> > > > > Reply: [email protected] > > >>
> > > > > Date: March 18, 2015 at 1:20:55 AM
> > > > > To: [email protected] > > >>
> > > > > Subject: Issues with document review in Powerpack
> > > > >
> > > > > > We are trying Powerpack, and we came across some issues with the
> > > > > document
> > > > > > review:
> > > > > >
> > > > > > - After creating a document review the page shows a "Loading..."
> box
> > > at
> > > > > > the top that continuously appears and disappears and there is no
> > > image
> > > > > in
> > > > > > the document box, only the rotating dots. Other people get a
> yellow
> > > > > warning
> > > > > > sign.
> > > > > > - When trying to enter a comment in the document I get a popup
> with
> > > > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR".
> > > > > >
> > > > > > I tried removing the attached PDF and uploading it again, but
> this
> > > did
> > > > > not
> > > > > > help.
> > > > > >
> > > > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any other
> > > > > required
> > > > > > packages that I need for this to work?
> > > > > >
> > > > > > From the apache error.log:
> > > > > >
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
> > > last):
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
> record.__dict__
> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file
> mimetypes.py,
> > > line
> > > > > 84
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
> > > last):
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
> record.__dict__
> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py,
> line
> > > 93
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Johan Borkhuis
> > > > > >
> > > > > > --
> > > > > > Supercharge your Review Board with Power Pack:
> > > > > https://www.reviewboard.org/powerpack/
> > > > > > Want us to host Review Board for you? Check out RBCommons:
> > > > > https://rbcommons.com/
> > > > > > Happy user? Let us know! https://www.reviewboard.org/users/
> > > > > > ---
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> > > > > Groups "reviewboard"
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> > > > > >
> > > > >
> > > > >
> > >
> > >
>
>
--
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