Hi Johan,

Glad I wasn't totally imagining things, but I realize now that that was our
build machine's file path we're seeing.

It does look like commenting here has regressed. I'm looking into it, and
will let you know what I find out.

Christian

-- 
Christian Hammond - christ...@beanbaginc.com
Review Board - http://www.reviewboard.org
Beanbag, Inc. - http://www.beanbaginc.com

On Wed, Mar 18, 2015 at 8:03 AM, Johan Borkhuis <borkh...@gmail.com> wrote:

> Christian,
>
> I did install python-imaging, and updated ReviewBoard and PowerPack (and
> also did an rb-site upgrade and restart of Apache) and now I get the image
> on the review-page. Also the "Loading..." at the top is gone and no errors
> are reported anymore.
>
> But creating a review-comments is still not possible. I still get an
> "Error saving comment: HTTP 500 INTERNAL SERVER ERROR". But there are no
> messages in the reviewboard log, and also no errors in the Apache log
> (except for the HTTP 500 message).
>
> BTW: I now saw where your reference to OSX came from, in the logfile.
>
> Regards,
>     Johan
>
>
> On Wednesday, March 18, 2015 at 12:24:41 PM UTC+1, Johan Borkhuis wrote:
>>
>> Christian,
>>
>> 3 AM is not the best time for things like this (I know from my own
>> experience :-), but I really appreciate the help. I will start looking into
>> the direction you indicated, and if I have any additional info I will share
>> that.
>>
>> Regards,
>>     Johan Borkhuis
>>
>>
>> On Wednesday, March 18, 2015 at 11:16:44 AM UTC+1, Christian Hammond
>> wrote:
>>>
>>> Hi Johan,
>>>
>>> My apologies. I thought I read an OSX-related path in that output (which
>>> had confused me), but I must have been looking at something else. (It's 3AM
>>> here now -- I'm pretty tired.)
>>>
>>> Okay, given that it's Debian, what I'd suggest is seeing if there's a
>>> newer PIL or Pillow package that you can apt-get. This likely will have the
>>> right modules compiled.
>>>
>>> Failing that, what you'd want to do is remove PIL from the system, then
>>> ensure you have the development packages needed to build Pillow. These
>>> instructions should serve as a starting point:
>>>
>>> http://pillow.readthedocs.org/en/latest/installation.html#
>>> linux-installation
>>>
>>> You can then install Pillow using easy_install or pip install. As part
>>> of the install process, it will compile Pillow against those modules, and
>>> give you a summary of what decoders are included and what are missing.
>>>
>>> Once you have an upgraded version, restart Apache and give it another
>>> try. It should begin to work.
>>>
>>> If you still have problems, I'll be happy to help out with them after I
>>> get some sleep :)
>>>
>>> Christian
>>>
>>> --
>>> Christian Hammond - chri...@beanbaginc.com
>>> Review Board - https://www.reviewboard.org
>>> Beanbag, Inc. - https://www.beanbaginc.com
>>>
>>> -----Original Message-----
>>> From: Johan Borkhuis <bork...@gmail.com>
>>> Reply: Johan Borkhuis <bork...@gmail.com>>
>>> Date: March 18, 2015 at 2:29:39 AM
>>> To: revie...@googlegroups.com <revie...@googlegroups.com>>
>>> Cc: bork...@gmail.com <bork...@gmail.com>>, chri...@beanbaginc.com <
>>> chri...@beanbaginc.com>>
>>> Subject:  Re: Issues with document review in Powerpack
>>>
>>> > Christian,
>>> >
>>> > I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using OS
>>> X, we
>>> > are running on a Debian 7.4 host.
>>> >
>>> > The following packages are installed (I skipped Django, Djblets and
>>> > ReviewBoard packages):
>>> > docutils-0.11-py2.7.egg
>>> > easy-install.pth
>>> > ecdsa-0.10-py2.7.egg
>>> > feedparser-5.1.3-py2.7.egg
>>> > futures-2.1.6-py2.7.egg
>>> > Markdown-2.4.1-py2.7.egg
>>> > Markdown-2.4-py2.7.egg
>>> > mimeparse-0.1.3-py2.7.egg
>>> > paramiko-1.12.2-py2.7.egg
>>> > PIL-1.1.7-py2.7-linux-i686.egg
>>> > pillowfight-0.2-py2.7.egg
>>> > pycrypto-2.6.1-py2.7-linux-i686.egg
>>> > Pygments-1.6-py2.7.egg
>>> > python_dateutil-1.5-py2.7.egg
>>> > python_memcached-1.53-py2.7.egg
>>> > python_ntlm-1.1.0-py2.7.egg
>>> > pytz-2013.9-py2.7.egg
>>> > rbnotefield-1.0-py2.7.egg
>>> > rbseverity-0.5.1-py2.7.egg
>>> > recaptcha_client-1.0.6-py2.7.egg
>>> > Whoosh-2.6.0-py2.7.egg
>>> >
>>> > Regards,
>>> > Johan
>>> >
>>> > On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian Hammond
>>> wrote:
>>> > >
>>> > > Hi Johan,
>>> > >
>>> > > Okay, this sounds like your version of PIL or Pillow is missing a
>>> decoder
>>> > > needed for thumbnail generation to work.
>>> > >
>>> > > First, can you verify which you're using? You can look to see if a
>>> PIL or
>>> > > Pillow directory is in /usr/local/lib/python2.7/dist-packages/.
>>> > >
>>> > > Also, do you use homebrew? On MacOS X, there's a couple different
>>> ways to
>>> > > fix this, so I want to make sure I give you decent instructions.
>>> > >
>>> > > Pillow is the modern replacement for PIL, and is easier to install
>>> and get
>>> > > running. If you're using PIL, we'll probably have you uninstall it
>>> and
>>> > > install Pillow in its place. However, we'll need to make sure you
>>> have a
>>> > > couple of libraries installed first, to ensure it has this decoder.
>>> > >
>>> > > Christian
>>> > >
>>> > > --
>>> > > Christian Hammond - chri...@beanbaginc.com
>>> > > Review Board - https://www.reviewboard.org
>>> > > Beanbag, Inc. - https://www.beanbaginc.com
>>> > >
>>> > > -----Original Message-----
>>> > > From: Johan Borkhuis >
>>> > > Reply: Johan Borkhuis >>
>>> > > Date: March 18, 2015 at 2:11:41 AM
>>> > > To: revie...@googlegroups.com > > >>
>>> > > Cc: bork...@gmail.com >>,
>>> > > chri...@beanbaginc.com >>
>>> > >
>>> > > Subject: Re: Issues with document review in Powerpack
>>> > >
>>> > > > Christian,
>>> > > >
>>> > > > I enabled logging in ReviewBoard:
>>> > > >
>>> > > > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri to
>>> image:
>>> > > > decoder zip not available.
>>> > > > 2015-03-18 08:56:18,606 - ERROR - - Error when calling
>>> get_thumbnail for
>>> > > > MimetypeHandler > 0xba792b0c>: decoder zip not available
>>> > > > Traceback (most recent call last):
>>> > > > File
>>> > > >
>>> > > "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.
>>> 15-py2.7.egg/reviewboard/attachments/models.py",
>>> > >
>>> > > > line 89, in _set_thumbnail
>>> > > > self.mimetype_handler.set_thumbnail(data)
>>> > > > File 
>>> > > > "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py",
>>>
>>> > > > line 85, in set_thumbnail
>>> > > > IOError: decoder zip not available
>>> > > >
>>> > > > No JavaScript errors are reported, only the file is being
>>> downloaded
>>> > > > multiple times per second, so the log is being flushed with these
>>> > > messages.
>>> > > >
>>> > > > When trying to create a comment in the document I get this error:
>>> > > > TypeError: this.commentDlg.is is not a function
>>> > > >
>>> > > http://revboard.eu.omron.net/static/ext/rbpowerpack.
>>> extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js
>>> > >
>>> > > > Line 1
>>> > > >
>>> > > > This also gives the following message in the ReviewBoard log:
>>> > > > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not
>>> convert
>>> > > > thumbnailData to stored image for file attachment comment 109:
>>> decoder
>>> > > zip
>>> > > > not available
>>> > > >
>>> > > > It looks like both are related to a missing decoder zip.
>>> > > >
>>> > > > BTW: I also use Comment Severity 0.5.1
>>> > > >
>>> > > > Regards,
>>> > > > Johan
>>> > > >
>>> > > > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian
>>> Hammond
>>> > > wrote:
>>> > > > >
>>> > > > > Hi Johan,
>>> > > > >
>>> > > > > Is there anything in the reviewboard.log file (if that's
>>> enabled)?
>>> > > > >
>>> > > > > The "request_info" KeyError usually indicates that something
>>> with the
>>> > > > > Review Board logging setup got into an inconsistent state. It
>>> might be
>>> > > > > masking the real error.
>>> > > > >
>>> > > > > Also, when you load a page with a PDF file, and it just spins
>>> > > > > indefinitely, are there any JavaScript errors in the browser's
>>> > > JavaScript
>>> > > > > console?
>>> > > > >
>>> > > > > Thanks,
>>> > > > >
>>> > > > > Christian
>>> > > > >
>>> > > > > --
>>> > > > > Christian Hammond - chri...@beanbaginc.com
>>> > > > > Review Board - https://www.reviewboard.org
>>> > > > > Beanbag, Inc. - https://www.beanbaginc.com
>>> > > > >
>>> > > > > -----Original Message-----
>>> > > > > From: Johan Borkhuis >
>>> > > > > Reply: revie...@googlegroups.com > > >>
>>> > > > > Date: March 18, 2015 at 1:20:55 AM
>>> > > > > To: revie...@googlegroups.com > > >>
>>> > > > > Subject: Issues with document review in Powerpack
>>> > > > >
>>> > > > > > We are trying Powerpack, and we came across some issues with
>>> the
>>> > > > > document
>>> > > > > > review:
>>> > > > > >
>>> > > > > > - After creating a document review the page shows a
>>> "Loading..." box
>>> > > at
>>> > > > > > the top that continuously appears and disappears and there is
>>> no
>>> > > image
>>> > > > > in
>>> > > > > > the document box, only the rotating dots. Other people get a
>>> yellow
>>> > > > > warning
>>> > > > > > sign.
>>> > > > > > - When trying to enter a comment in the document I get a popup
>>> with
>>> > > > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR".
>>> > > > > >
>>> > > > > > I tried removing the attached PDF and uploading it again, but
>>> this
>>> > > did
>>> > > > > not
>>> > > > > > help.
>>> > > > > >
>>> > > > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any
>>> other
>>> > > > > required
>>> > > > > > packages that I need for this to work?
>>> > > > > >
>>> > > > > > From the apache error.log:
>>> > > > > >
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
>>> > > last):
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
>>> record.__dict__
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file
>>> mimetypes.py,
>>> > > line
>>> > > > > 84
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
>>> > > last):
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
>>> record.__dict__
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py,
>>> line
>>> > > 93
>>> > > > > >
>>> > > > > > Regards,
>>> > > > > >
>>> > > > > > Johan Borkhuis
>>> > > > > >
>>> > > > > > --
>>> > > > > > Supercharge your Review Board with Power Pack:
>>> > > > > https://www.reviewboard.org/powerpack/
>>> > > > > > Want us to host Review Board for you? Check out RBCommons:
>>> > > > > https://rbcommons.com/
>>> > > > > > Happy user? Let us know! https://www.reviewboard.org/users/
>>> > > > > > ---
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>>> > > send
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>>> > > > > >
>>> > > > >
>>> > > > >
>>> > >
>>> > >
>>>
>>>  --
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