Christian,
I updated the installation, and now everything is looking fine. Thanks for
the quick response!
Regards,
Johan Borkhuis
On Thursday, March 19, 2015 at 1:53:47 AM UTC+1, Christian Hammond wrote:
>
> Hi Johan,
>
> Go ahead and upgrade both Djblets and Power Pack:
>
> sudo easy_install -U Djblets ReviewBoardPowerPack
>
> And restart Apache. Things should be working now. Let me know if that's
> not the case :)
>
> Thanks for your patience!
>
> Christian
>
> --
> Christian Hammond - [email protected] <javascript:>
> Review Board - http://www.reviewboard.org
> Beanbag, Inc. - http://www.beanbaginc.com
>
> On Wed, Mar 18, 2015 at 3:26 PM, Christian Hammond <[email protected]
> <javascript:>> wrote:
>
>> Hi,
>>
>> I found the problem. I'll be working on getting new Djblets and Power
>> Pack releases out today that fix it.
>>
>> Christian
>>
>> --
>> Christian Hammond - [email protected] <javascript:>
>> Review Board - http://www.reviewboard.org
>> Beanbag, Inc. - http://www.beanbaginc.com
>>
>> On Wed, Mar 18, 2015 at 2:47 PM, Christian Hammond <
>> [email protected] <javascript:>> wrote:
>>
>>> Hi Johan,
>>>
>>> Glad I wasn't totally imagining things, but I realize now that that was
>>> our build machine's file path we're seeing.
>>>
>>> It does look like commenting here has regressed. I'm looking into it,
>>> and will let you know what I find out.
>>>
>>> Christian
>>>
>>> --
>>> Christian Hammond - [email protected] <javascript:>
>>> Review Board - http://www.reviewboard.org
>>> Beanbag, Inc. - http://www.beanbaginc.com
>>>
>>> On Wed, Mar 18, 2015 at 8:03 AM, Johan Borkhuis <[email protected]
>>> <javascript:>> wrote:
>>>
>>>> Christian,
>>>>
>>>> I did install python-imaging, and updated ReviewBoard and PowerPack
>>>> (and also did an rb-site upgrade and restart of Apache) and now I get the
>>>> image on the review-page. Also the "Loading..." at the top is gone and no
>>>> errors are reported anymore.
>>>>
>>>> But creating a review-comments is still not possible. I still get an
>>>> "Error saving comment: HTTP 500 INTERNAL SERVER ERROR". But there are no
>>>> messages in the reviewboard log, and also no errors in the Apache log
>>>> (except for the HTTP 500 message).
>>>>
>>>> BTW: I now saw where your reference to OSX came from, in the logfile.
>>>>
>>>> Regards,
>>>> Johan
>>>>
>>>>
>>>> On Wednesday, March 18, 2015 at 12:24:41 PM UTC+1, Johan Borkhuis wrote:
>>>>>
>>>>> Christian,
>>>>>
>>>>> 3 AM is not the best time for things like this (I know from my own
>>>>> experience :-), but I really appreciate the help. I will start looking
>>>>> into
>>>>> the direction you indicated, and if I have any additional info I will
>>>>> share
>>>>> that.
>>>>>
>>>>> Regards,
>>>>> Johan Borkhuis
>>>>>
>>>>>
>>>>> On Wednesday, March 18, 2015 at 11:16:44 AM UTC+1, Christian Hammond
>>>>> wrote:
>>>>>>
>>>>>> Hi Johan,
>>>>>>
>>>>>> My apologies. I thought I read an OSX-related path in that output
>>>>>> (which had confused me), but I must have been looking at something else.
>>>>>> (It's 3AM here now -- I'm pretty tired.)
>>>>>>
>>>>>> Okay, given that it's Debian, what I'd suggest is seeing if there's a
>>>>>> newer PIL or Pillow package that you can apt-get. This likely will have
>>>>>> the
>>>>>> right modules compiled.
>>>>>>
>>>>>> Failing that, what you'd want to do is remove PIL from the system,
>>>>>> then ensure you have the development packages needed to build Pillow.
>>>>>> These
>>>>>> instructions should serve as a starting point:
>>>>>>
>>>>>> http://pillow.readthedocs.org/en/latest/installation.html#
>>>>>> linux-installation
>>>>>>
>>>>>> You can then install Pillow using easy_install or pip install. As
>>>>>> part of the install process, it will compile Pillow against those
>>>>>> modules,
>>>>>> and give you a summary of what decoders are included and what are
>>>>>> missing.
>>>>>>
>>>>>> Once you have an upgraded version, restart Apache and give it another
>>>>>> try. It should begin to work.
>>>>>>
>>>>>> If you still have problems, I'll be happy to help out with them after
>>>>>> I get some sleep :)
>>>>>>
>>>>>> Christian
>>>>>>
>>>>>> --
>>>>>> Christian Hammond - [email protected]
>>>>>> Review Board - https://www.reviewboard.org
>>>>>> Beanbag, Inc. - https://www.beanbaginc.com
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Johan Borkhuis <[email protected]>
>>>>>> Reply: Johan Borkhuis <[email protected]>>
>>>>>> Date: March 18, 2015 at 2:29:39 AM
>>>>>> To: [email protected] <[email protected]>>
>>>>>> Cc: [email protected] <[email protected]>>, [email protected] <
>>>>>> [email protected]>>
>>>>>> Subject: Re: Issues with document review in Powerpack
>>>>>>
>>>>>> > Christian,
>>>>>> >
>>>>>> > I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using
>>>>>> OS X, we
>>>>>> > are running on a Debian 7.4 host.
>>>>>> >
>>>>>> > The following packages are installed (I skipped Django, Djblets and
>>>>>> > ReviewBoard packages):
>>>>>> > docutils-0.11-py2.7.egg
>>>>>> > easy-install.pth
>>>>>> > ecdsa-0.10-py2.7.egg
>>>>>> > feedparser-5.1.3-py2.7.egg
>>>>>> > futures-2.1.6-py2.7.egg
>>>>>> > Markdown-2.4.1-py2.7.egg
>>>>>> > Markdown-2.4-py2.7.egg
>>>>>> > mimeparse-0.1.3-py2.7.egg
>>>>>> > paramiko-1.12.2-py2.7.egg
>>>>>> > PIL-1.1.7-py2.7-linux-i686.egg
>>>>>> > pillowfight-0.2-py2.7.egg
>>>>>> > pycrypto-2.6.1-py2.7-linux-i686.egg
>>>>>> > Pygments-1.6-py2.7.egg
>>>>>> > python_dateutil-1.5-py2.7.egg
>>>>>> > python_memcached-1.53-py2.7.egg
>>>>>> > python_ntlm-1.1.0-py2.7.egg
>>>>>> > pytz-2013.9-py2.7.egg
>>>>>> > rbnotefield-1.0-py2.7.egg
>>>>>> > rbseverity-0.5.1-py2.7.egg
>>>>>> > recaptcha_client-1.0.6-py2.7.egg
>>>>>> > Whoosh-2.6.0-py2.7.egg
>>>>>> >
>>>>>> > Regards,
>>>>>> > Johan
>>>>>> >
>>>>>> > On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian
>>>>>> Hammond wrote:
>>>>>> > >
>>>>>> > > Hi Johan,
>>>>>> > >
>>>>>> > > Okay, this sounds like your version of PIL or Pillow is missing a
>>>>>> decoder
>>>>>> > > needed for thumbnail generation to work.
>>>>>> > >
>>>>>> > > First, can you verify which you're using? You can look to see if
>>>>>> a PIL or
>>>>>> > > Pillow directory is in /usr/local/lib/python2.7/dist-packages/.
>>>>>> > >
>>>>>> > > Also, do you use homebrew? On MacOS X, there's a couple different
>>>>>> ways to
>>>>>> > > fix this, so I want to make sure I give you decent instructions.
>>>>>> > >
>>>>>> > > Pillow is the modern replacement for PIL, and is easier to
>>>>>> install and get
>>>>>> > > running. If you're using PIL, we'll probably have you uninstall
>>>>>> it and
>>>>>> > > install Pillow in its place. However, we'll need to make sure you
>>>>>> have a
>>>>>> > > couple of libraries installed first, to ensure it has this
>>>>>> decoder.
>>>>>> > >
>>>>>> > > Christian
>>>>>> > >
>>>>>> > > --
>>>>>> > > Christian Hammond - [email protected]
>>>>>> > > Review Board - https://www.reviewboard.org
>>>>>> > > Beanbag, Inc. - https://www.beanbaginc.com
>>>>>> > >
>>>>>> > > -----Original Message-----
>>>>>> > > From: Johan Borkhuis >
>>>>>> > > Reply: Johan Borkhuis >>
>>>>>> > > Date: March 18, 2015 at 2:11:41 AM
>>>>>> > > To: [email protected] > > >>
>>>>>> > > Cc: [email protected] >>,
>>>>>> > > [email protected] >>
>>>>>> > >
>>>>>> > > Subject: Re: Issues with document review in Powerpack
>>>>>> > >
>>>>>> > > > Christian,
>>>>>> > > >
>>>>>> > > > I enabled logging in ReviewBoard:
>>>>>> > > >
>>>>>> > > > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri
>>>>>> to image:
>>>>>> > > > decoder zip not available.
>>>>>> > > > 2015-03-18 08:56:18,606 - ERROR - - Error when calling
>>>>>> get_thumbnail for
>>>>>> > > > MimetypeHandler > 0xba792b0c>: decoder zip not available
>>>>>> > > > Traceback (most recent call last):
>>>>>> > > > File
>>>>>> > > >
>>>>>> > > "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.
>>>>>> 15-py2.7.egg/reviewboard/attachments/models.py",
>>>>>> > >
>>>>>> > > > line 89, in _set_thumbnail
>>>>>> > > > self.mimetype_handler.set_thumbnail(data)
>>>>>> > > > File
>>>>>> > > > "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py",
>>>>>>
>>>>>> > > > line 85, in set_thumbnail
>>>>>> > > > IOError: decoder zip not available
>>>>>> > > >
>>>>>> > > > No JavaScript errors are reported, only the file is being
>>>>>> downloaded
>>>>>> > > > multiple times per second, so the log is being flushed with
>>>>>> these
>>>>>> > > messages.
>>>>>> > > >
>>>>>> > > > When trying to create a comment in the document I get this
>>>>>> error:
>>>>>> > > > TypeError: this.commentDlg.is is not a function
>>>>>> > > >
>>>>>> > > http://revboard.eu.omron.net/static/ext/rbpowerpack.
>>>>>> extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js
>>>>>> > >
>>>>>> > > > Line 1
>>>>>> > > >
>>>>>> > > > This also gives the following message in the ReviewBoard log:
>>>>>> > > > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not
>>>>>> convert
>>>>>> > > > thumbnailData to stored image for file attachment comment 109:
>>>>>> decoder
>>>>>> > > zip
>>>>>> > > > not available
>>>>>> > > >
>>>>>> > > > It looks like both are related to a missing decoder zip.
>>>>>> > > >
>>>>>> > > > BTW: I also use Comment Severity 0.5.1
>>>>>> > > >
>>>>>> > > > Regards,
>>>>>> > > > Johan
>>>>>> > > >
>>>>>> > > > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian
>>>>>> Hammond
>>>>>> > > wrote:
>>>>>> > > > >
>>>>>> > > > > Hi Johan,
>>>>>> > > > >
>>>>>> > > > > Is there anything in the reviewboard.log file (if that's
>>>>>> enabled)?
>>>>>> > > > >
>>>>>> > > > > The "request_info" KeyError usually indicates that something
>>>>>> with the
>>>>>> > > > > Review Board logging setup got into an inconsistent state. It
>>>>>> might be
>>>>>> > > > > masking the real error.
>>>>>> > > > >
>>>>>> > > > > Also, when you load a page with a PDF file, and it just spins
>>>>>> > > > > indefinitely, are there any JavaScript errors in the
>>>>>> browser's
>>>>>> > > JavaScript
>>>>>> > > > > console?
>>>>>> > > > >
>>>>>> > > > > Thanks,
>>>>>> > > > >
>>>>>> > > > > Christian
>>>>>> > > > >
>>>>>> > > > > --
>>>>>> > > > > Christian Hammond - [email protected]
>>>>>> > > > > Review Board - https://www.reviewboard.org
>>>>>> > > > > Beanbag, Inc. - https://www.beanbaginc.com
>>>>>> > > > >
>>>>>> > > > > -----Original Message-----
>>>>>> > > > > From: Johan Borkhuis >
>>>>>> > > > > Reply: [email protected] > > >>
>>>>>> > > > > Date: March 18, 2015 at 1:20:55 AM
>>>>>> > > > > To: [email protected] > > >>
>>>>>> > > > > Subject: Issues with document review in Powerpack
>>>>>> > > > >
>>>>>> > > > > > We are trying Powerpack, and we came across some issues
>>>>>> with the
>>>>>> > > > > document
>>>>>> > > > > > review:
>>>>>> > > > > >
>>>>>> > > > > > - After creating a document review the page shows a
>>>>>> "Loading..." box
>>>>>> > > at
>>>>>> > > > > > the top that continuously appears and disappears and there
>>>>>> is no
>>>>>> > > image
>>>>>> > > > > in
>>>>>> > > > > > the document box, only the rotating dots. Other people get
>>>>>> a yellow
>>>>>> > > > > warning
>>>>>> > > > > > sign.
>>>>>> > > > > > - When trying to enter a comment in the document I get a
>>>>>> popup with
>>>>>> > > > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR".
>>>>>> > > > > >
>>>>>> > > > > > I tried removing the attached PDF and uploading it again,
>>>>>> but this
>>>>>> > > did
>>>>>> > > > > not
>>>>>> > > > > > help.
>>>>>> > > > > >
>>>>>> > > > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any
>>>>>> other
>>>>>> > > > > required
>>>>>> > > > > > packages that I need for this to work?
>>>>>> > > > > >
>>>>>> > > > > > From the apache error.log:
>>>>>> > > > > >
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent
>>>>>> call
>>>>>> > > last):
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>>>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in
>>>>>> emit
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg =
>>>>>> self.format(record)
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>>>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in
>>>>>> format
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] return
>>>>>> fmt.format(record)
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>>>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in
>>>>>> format
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
>>>>>> record.__dict__
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError:
>>>>>> u'request_info'
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file
>>>>>> mimetypes.py,
>>>>>> > > line
>>>>>> > > > > 84
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent
>>>>>> call
>>>>>> > > last):
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>>>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in
>>>>>> emit
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] msg =
>>>>>> self.format(record)
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>>>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in
>>>>>> format
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] return
>>>>>> fmt.format(record)
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] File
>>>>>> > > > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in
>>>>>> format
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt %
>>>>>> record.__dict__
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] KeyError:
>>>>>> u'request_info'
>>>>>> > > > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file
>>>>>> models.py, line
>>>>>> > > 93
>>>>>> > > > > >
>>>>>> > > > > > Regards,
>>>>>> > > > > >
>>>>>> > > > > > Johan Borkhuis
>>>>>> > > > > >
>>>>>> > > > > > --
>>>>>> > > > > > Supercharge your Review Board with Power Pack:
>>>>>> > > > > https://www.reviewboard.org/powerpack/
>>>>>> > > > > > Want us to host Review Board for you? Check out RBCommons:
>>>>>> > > > > https://rbcommons.com/
>>>>>> > > > > > Happy user? Let us know! https://www.reviewboard.org/users/
>>>>>> > > > > > ---
>>>>>> > > > > > You received this message because you are subscribed to the
>>>>>> Google
>>>>>> > > > > Groups "reviewboard"
>>>>>> > > > > > group.
>>>>>> > > > > > To unsubscribe from this group and stop receiving emails
>>>>>> from it,
>>>>>> > > send
>>>>>> > > > > an email to [email protected] .
>>>>>> > > > > > For more options, visit https://groups.google.com/d/optout.
>>>>>>
>>>>>> > > > > >
>>>>>> > > > >
>>>>>> > > > >
>>>>>> > >
>>>>>> > >
>>>>>>
>>>>>> --
>>>> Supercharge your Review Board with Power Pack:
>>>> https://www.reviewboard.org/powerpack/
>>>> Want us to host Review Board for you? Check out RBCommons:
>>>> https://rbcommons.com/
>>>> Happy user? Let us know! https://www.reviewboard.org/users/
>>>> ---
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>>>>
>>>
>>>
>>
>
--
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https://www.reviewboard.org/powerpack/
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https://rbcommons.com/
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