Hey Terry, These are definitely related. Can you reach out to us on the premium support channel? We'll work to get you a custom build with some instrumentation that will help us in diagnosing this.
Thanks, Christian -- Christian Hammond President/CEO of Beanbag <https://www.beanbaginc.com/> Makers of Review Board <https://www.reviewboard.org/> On Mon, Jun 6, 2016 at 12:36 PM, Dunnigan, Terrence J < terrence.j.dunni...@boeing.com> wrote: > Hi all, > > > > On a new install of Review Board 2.5.4 and PowerPack 1.4.1 PowerPack 1.4.1 > is registered using our license and I have assigned the licenses to active > users. I’m having trouble with viewing thumbnails on File Attachment Review > Requests. > > > > I created a peer review w/ 3 PDF attachments. The first attachment > correctly renders a thumbnail. The second and third attachment do not show > any thumbnails, instead they show a “rotating circle”. > > > > I looked at the server log and I see these error messages. Are these error > messages related to my issue? > > > > *19:29:39 * > > *INFO * > > - Reloading logging settings > > *19:30:43 * > > *ERROR * > > - Error when calling is_enabled_for FileAttachmentReviewUI > <rbpowerpack.pdf.reviewui.PDFReviewUI object at 0x7f87ad1a5f90>: 'str' > object has no attribute 'is_authenticated' > > Traceback (most recent call last): > > File > "/usr/lib/python2.7/site-packages/reviewboard/reviews/templatetags/reviewtags.py", > line 407, in has_usable_review_ui > > file_attachment=file_attachment)) > > File "build/bdist.macosx-10.6-intel/egg/rbpowerpack/pdf/reviewui.py", > line 35, in is_enabled_for > > File > "build/bdist.macosx-10.6-intel/egg/rbpowerpack/extension/policy.py", line > 56, in is_pdf_enabled > > File > "build/bdist.macosx-10.6-intel/egg/rbpowerpack/extension/policy.py", line > 117, in _is_license_valid > > File > "build/bdist.macosx-10.6-intel/egg/beanbag_licensing/extensions.py", line > 206, in is_user_licensed > > AttributeError: 'str' object has no attribute 'is_authenticated' > > *19:30:43 * > > *ERROR * > > - Error when calling is_enabled_for FileAttachmentReviewUI > <rbpowerpack.pdf.reviewui.PDFReviewUI object at 0x7f87aca60b90>: 'str' > object has no attribute 'is_authenticated' > > Traceback (most recent call last): > > File > "/usr/lib/python2.7/site-packages/reviewboard/reviews/templatetags/reviewtags.py", > line 407, in has_usable_review_ui > > file_attachment=file_attachment)) > > File "build/bdist.macosx-10.6-intel/egg/rbpowerpack/pdf/reviewui.py", > line 35, in is_enabled_for > > File > "build/bdist.macosx-10.6-intel/egg/rbpowerpack/extension/policy.py", line > 56, in is_pdf_enabled > > File > "build/bdist.macosx-10.6-intel/egg/rbpowerpack/extension/policy.py", line > 117, in _is_license_valid > > File > "build/bdist.macosx-10.6-intel/egg/beanbag_licensing/extensions.py", line > 206, in is_user_licensed > > AttributeError: 'str' object has no attribute 'is_authenticated' > > > > Thanks, > > > > Terry > > -- > Supercharge your Review Board with Power Pack: > https://www.reviewboard.org/powerpack/ > Want us to host Review Board for you? Check out RBCommons: > https://rbcommons.com/ > Happy user? Let us know! https://www.reviewboard.org/users/ > --- > You received this message because you are subscribed to the Google Groups > "reviewboard" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to reviewboard+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. > -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "reviewboard" group. To unsubscribe from this group and stop receiving emails from it, send an email to reviewboard+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
