Well I would assume if Red Hat were to do this for every customer, they 
wouldn't have any time to produce the great products that they do provide.

Alternatively, you could get the source, compile it and package it into an RPM 
yourself. After all any good Linux systems engineer should be able to do this.

James Harrison 
James Harrison

-----Original Message-----
From: Laszlo Beres <[email protected]>
Date: Thu, 3 Jun 2010 11:13:44 
To: Red Hat Enterprise Linux 5 (Tikanga) discussion 
mailing-list<[email protected]>
Subject: [rhelv5-list] OT: Custom RPM from Red Hat?

Hi,

I've just got an answer from Red Hat support and I feel a bit
disappointed, so I'm asking your experience. The other day we realized
that one particular application which is shipped in RHEL 5 is pretty
old, we need a more recent version, so we asked Red Hat if they could
provide a proper RPM package. The support informed me that this is not
possible, Red Hat does not ship "custom" packages, even if the
customer is willing to have an advanced developer support contract or
something like this. If we need this functionality, the only solution
is to use unsupported package compiled by ourselves or 3rd party.

Has anyone ever had a similar situation?

-- 
László Béres            Unix system engineer
http://www.google.com/profiles/beres.laszlo

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