Hi Tony,
We had a similar problem with the Våntec detector on our SAXS instrument 2 years ago. I'm afraid you're not going to like the solution, which involved the detector taking a short holiday in Germany and us parting with about 10000 euros... We are pretty certain that the problem was caused by either a surge or short outage in our power supply (pretty common in our building unfortunately) and have since installed a UPS system to protect the SAXS (luckily it's got a microsource so the power consumption is quite low and we didn't need an industrial system). No problems since. Good luck, Dave Dr David Wragg Laboratory Manager Norwegian National Centre for X-ray Diffraction and Scattering University of Oslo 0315 Oslo Norway Tel. +47 22858232 ________________________________ From: rietveld_l-requ...@ill.fr <rietveld_l-requ...@ill.fr> on behalf of Chunhua Hu <chunhua...@nyu.edu> Sent: 06 January 2017 22:33 To: Rietveld_L@ill.fr Subject: VANTEC2000 detector problem Happy New Year to all! We encountered a problem on our Bruker GADDS system in the first-time use of the new year. The error message said that RC board error: HV values not sent: HV not enabled (press button). Bruker engineer responded fast and suggested 1) checking the HV button; 2) powering off and on the detector; 3) shutting down and rebooting the whole system including the computer and reconnecting the cables including SCSI. I tried all of these, which did not work. I cannot think of any reason causing this problem. The instrument was on standby for two weeks (Christmas break). Perhaps you had a similar problem in the past. Do yo mind to share your solution? Thank you so much. Best, Tony -- Chunhua Tony Hu, Ph.D X-ray Crystallographer New York University, Department of Chemistry 357A Brown Building, 29 Washington Place Phone: 212-998-8769 (office) 212-998-8298 (lab) Fax: 212-995-4475 Email: chunhua...@nyu.edu<mailto:chunhua...@nyu.edu> http://chemistry.fas.nyu.edu/object/chem.sif.xdf http://chemistry.fas.nyu.edu/object/tonyhu.html
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