Thanks for the detailed explanation. I will create a new account. Best, Pedro
On Fri, 13 Jan 2017, at 00:31, Simon Désaulniers wrote: > Hi Pedro, > > > 1) I open the app on Android and get the screen > > a) Link this device to an account > > b) Create a ring account > > This behavior is a sign that Ring doesn't find your account since it's > not > brining your contacts list. It seems to me that between (i) and (ii), you > may > have lost your account for some reason. If you can reproduce this, we > would like > to know how. Then, you could file a bug[1]. > > > 2a) I would like to Link this device to an account - because I want to > > continue using my previous account/username 'pedrosilva' > > - app asks me for the Password and 'Enter PIN' > > - I know the password for my username 'pedrosilva' but I don't have any > > PIN (it's random, I don't have to save it so why am I being asked about > > it?) > > According to what I said above, what you're explaining is an expected > behavior, > i.e your account is lost, therefor your username also. > > > (it's random, I don't have to save it so why am I being asked about > > it?) > > You're being asked for a PIN because you selected the option to "link a > device > with an EXISTING account", but since you lost your account somehow, your > account > doesn't exist because accounts *only* exist on devices you configured. > There are > no central server for saving you accounts because Ring is distributed by > design. > > The only thing to do is to create another account. As soon as you have > done > this, if you want to secure your account a bit more, I recommend you use > another > device (your desktop, tablet, etc.) to link them to your account so that > together, your devices prevent your account from vanishing somehow. You > can > refer to the GNU/Linux tutorial[2]. > > I hope this helps. > > Regards, > > > [1]: https://tuleap.ring.cx/projects/ring/ > [2]: https://ring.cx/en/tutorials/gnu-linux#RingID > > On Thu, Jan 12, 2017 at 09:55:26PM +0100, Pedro Silva wrote: > > Hi Simon, > > > > Appreciate your response. > > > > - performed steps i and ii on the same device - android > > - didn't unistall app in between, the app simply kind of reseted itself > > and started to ask me to create a new account again > > > > - something doesn't make sense on your statement "The PIN is always > > random and is generated each time you want to link a new device to your > > account. Therefor, you never have to save the PIN for later use" because > > now: > > > > 1) I open the app on Android and get the screen > > a) Link this device to an account > > b) Create a ring account > > > > 2a) I would like to Link this device to an account - because I want to > > continue using my previous account/username 'pedrosilva' > > - app asks me for the Password and 'Enter PIN' > > - I know the password for my username 'pedrosilva' but I don't have any > > PIN (it's random, I don't have to save it so why am I being asked about > > it?) > > > > 2b) if I select Create a ring account > > - app asks me to choose a new public username - which of course doesn't > > let me use again 'pedrosilva' - username already taken > > > > > > So my question: how do I continue using my account/username/password on > > this same device without a PIN? > > > > Best, > > Pedro > > > > > > On Thu, 12 Jan 2017, at 20:31, Simon Désaulniers wrote: > > > Greetings Pedro, > > > > > > (i) > > > > > > > I installed the app on Android, defined an username "PedroSilva" and a > > > > password but didn't save the pin. > > > > > > (ii) > > > > > > > Later on, the app started to ask me again to login or create an account. > > > > > > Have you performed steps (i) and (ii) on a same device ? In between step > > > (i) and > > > step (ii), have you uninstalled the app ? > > > > > > > I cannot login anymore because I don't know the PIN and there is no > > > > option to login with the username/password. > > > > > > It sems you are using a new device and you are trying to *link* it to > > > your > > > existing account. > > > > > > > but didn't save the pin. > > > > > > The PIN is always random and is generated each time you want to link a > > > new > > > device to your account. Therefor, you never have to save the PIN for > > > later use. > > > > > > > So my question is: how or where do I recover the PIN using the username > > > > and password? > > > > > > To link a new device to your account, you *need* another device having > > > access to > > > the internet which will generate the PIN for the second device. You then > > > use > > > that PIN in pair with your password on the second device to complete the > > > process. > > > > > > Regards, > > > > > > On Thu, Jan 12, 2017 at 09:26:05AM +0100, Pedro Silva wrote: > > > > Hello, > > > > > > > > > > > > > > > > I installed the app on Android, defined an username "PedroSilva" and a > > > > password but didn't save the pin. > > > > Later on, the app started to ask me again to login or create an account. > > > > I cannot login anymore because I don't know the PIN and there is no > > > > option to login with the username/password. > > > > > > > > > > > > So my question is: how or where do I recover the PIN using the username > > > > and password? > > > > > > > > > > > > Thanks, > > > > > > > > Pedro > > > > > > -- > > > Simon Désaulniers > > > [email protected] > > > ring:d92721cd88395f7c4953004cde769c4976cbe82c > > > Email had 1 attachment: > > > + signature.asc > > > 1k (application/pgp-signature) > > -- > Simon Désaulniers > [email protected] > ring:d92721cd88395f7c4953004cde769c4976cbe82c > Email had 1 attachment: > + signature.asc > 1k (application/pgp-signature)
