That worked, account recovered! Thank you very much.
Matthew > On Nov 7, 2017, at 11:13 AM, Anthony Léonard > <[email protected]> wrote: > > Hi Matthew, > >> I installed Ring for the first time in September on MacOS 10.12. All >> went well and I was able to establish an account. After the next >> update became available I could no longer access my account. Since >> the update (and subsequent) updates were installed when Ring >> launches, I get a dialog box to “Create a Ring account” or “Link this >> device to an account.” Since I created a custom username when I >> originally signed up, I would prefer not to create a new account. > > I don't understand how that could have happened. > >> How can I get my previous account working with the latest >> installation? >> >> the ~/Library/Application Support/Ring folder is intact and appears >> to have the certificates, etc from the original installation. > > That's a good news. There should be a folder with numbers and letter in > its name (which is an internal id for accounts in Ring). In this > folder, there's a file called “export.gz” that is the most important > file of an account and the only one able help you retrieve your > account. > > Copy it somewhere else (like your home folder) and delete the whole > ~/Library/Application Support/Ring folder. I recommend you to also > delete the ~/Library/Caches/ring folder. You have to do that with Ring > not running. > > Then you start it again and it will display the “Welcome to Ring” > screen. Select “Link this device to an account.”, press next and there > should be a button to import a file. Click on it and select the > “export.gz” where you saved it. You then enter the password you chose > at account creation and click on “Link”. > > Your account should be back ! > > If you have any trouble, delete and install Ring again by downloading > it on ring.cx, just to be sure that you have the very last version. As > long as “export.gz” is here and you don't forgot your password, there's > always a way to get an account back. > >> Thank you. > > Let us know if you managed to get your account back and running. > > Anthony L. >
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