Senior Cloud computing support specialist Ref No. SSFGE The duties and responsibilities: • Resolves customer issues using the tools and systems available • Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problem • Ensures that cases are documented correctly • Retains ownership of each case until problem is resolved or resolution is identified • Observes strict compliance to licensing, copyright and trademark legislation • Protects confidential, sensitive information and materials • Accomplishes other duties as required Technologies required: One or more of the following: • Active Directory • MS Exchange • SharePoint • BlackBerry • OS: WinXP; Vista, 7 Education: • Preferably in Computer technologies • Microsoft certifications would be considered an advantage Language skills: • Fluency in German or French • Fluency level in English Client: HP Bulgaria – Microsoft team Location: Sofia, Bulgaria Duration: permanent Salary: 1100 euro net + relocation package If you like the proposal, I would be glad to share more details. Kind regards, You can apply for this position by sending email to [email protected] and mentioning in the title - Robert G. Reccomends: (your CV and name placed here)
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