I like mailinglists and IRC but the most important for me is that the
questions are answered, be it by employees or the community, and that
the aim is to leave no questions unanswered. IM (such as IRC) is not
well suited for replies which might take days but rather for quick
Since the answerers are in minority I'm OK with whatever way they are
comfortable with answering questions.
To get fewer questions asked (over and over again) having someone which
compiles the most often asked areas/questions and documents them where
it's relevant. Since this often requires some sort of access it might be
suitable to be done by an employee.
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