How do I install this patch?
I am new at RT. My installation is:
RT 3.4.4
Apache 1.3.34
Perl 5.8.7
I need to transfer tickets between queues when a "Transaction Custom Field"
takes a determined value, and I will create a scrip to do so. I was
searching the mailing list and find this patch. And it sounds me
interesting.
Thanks in advance.
Gabriela
-----Mensaje original-----
De: lwang [mailto:[EMAIL PROTECTED]
Enviado el: jueves, 30 de marzo de 2006 4:24
Para: Jesse Vincent
CC: rt-ursers
Asunto: Re: [rt-users] How to determine the value of a transaction custom
field in ScripCondition
Jesse,
Thank you very much! It works!
Jesse Vincent wrote:
On Thu, Mar 30, 2006 at 11:40:38AM +0800, lwang wrote:
Jesse,
Did you post your patch in rt-user list or rt-devel list?
I think it was rt-devel. But I found and attached the patch. Thanks to
svk ;)
Thanks.
Jesse Vincent wrote:
Sometime around 6 months ago, I sent out mail with a patch to enable
this feature. It was way too hacky to be reasonable to include in the
core, but might be reasonable to use in your situation.
On Wed, Mar 29, 2006 at 11:43:20AM +0800, lwang wrote:
Hi there,
I would like to check the value of a transaction custom field in a scrip
condition to trigger an action.
It seems, however, that I can't achieve this purpose. I found that the
custom field for a transaction is not set when IsApplicable() is called.
The transaction custom field is set in Interface/Web.pm separately after
the transaction is created.
Any alternatives are available?
Any suggestion is appreciated.
- Wang
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