I have a custom condition setup in the web interface under global-scrips with the following in the custom condition box:
$self->TicketObj->status eq 'open' Based on the example in RT Essentials pg 78 this should fire whenever the ticket status changes to open. Then for action I have the drop down notify requestors set and a notify owner template set. In the condition dropdown I have user defined selected. I'm not the requestor either so NotifyActor doesn't play in here. Any ideas why an email isn't being sent to the requestor? I'm looking at the ticket history to verify that it's no working. Thanks, -Tim _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
