> > Is there some way to make that top 10 view really be the 10 that the > user is allowed to see rather than the subset of the top 10 overall? >
The hack that was posted to the list should definitely do what you want. The reason we can't do that in "core RT" is that it would really badly break RT (in a more catastrophic fashion than the current breakage) on systems with many queues. The downside of RT having a rich access control system is that it's not really plausible to express it entirely inside a SQL query. At least not inside one that will run in finite time. So we end up having to do the ACL tests after loading the tickets. We've got a design for a sliding window to keep loading pages of tickets until we get the ones you want. But it's still a design. Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
