On Mon, Apr 10, 2006 at 03:21:55PM -0400, Barry L. Kline wrote:
> I have an interesting problem.
>
> One of my vendors uses RT, as do I. When I send a request to the
> vendor, I do so through my instance of RT, putting myself (or whatever
> employee made the verbal request to me) as the requester and the
> vendor's mailgate address as a CC:.
>
> The vendor gets a ticket generated in his queue as expected, but I get
> no "Thank you for contacting" message from his machine giving me his
> ticket number.
What versions of RT? What address are you sending from? I suspect some
of the "stop painful loops" behaviour is hurting you.
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