Hi,
I wanted to notify the requestor when a ticket merge occurs.
I have created a user defined scrips action that only trigger my
template when a merge occurs
(as described on http://wiki.bestpractical.com/index.cgi?OnMerge)
This works perfectly but I have problems defining what to report in my
template.
I want to include the subject of the ticket getting merge into the new
one, is it possible ?
Example:
Subject: {$MergedTicket->Subject} - merged into #{$Ticket->Id}
Dear {$Ticket->CreatorObj->RealName},
This is to notify you that your ticket:
#{$Transaction->ObjectId} - {$MergedTicket->Subject}
has been merged into ticket:
#{$Ticket->Id} - {$Ticket->Subject}
Any idea on how to retrieve the merged ticket subject ?
Regards,
Frederic.
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