> One thing that I noticed is that during back-and-forth correspondence > with people through email, the length of the quoted text in people's > replies grows very large.
Surely the right thing to do here is to educate the people in question on rudimentary email etiquette? You may not have the luxury of doing that for the people on the customer side, but surely all the people on *your* side can be trained in basic email quoting practice, ie, to edit that stuff down to what's actually relevant and useful to quote? /~\ The ASCII der Mouse \ / Ribbon Campaign X Against HTML [EMAIL PROTECTED] / \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
