Turn on query logging in your SQL server and see what queries are being run and from there we can figure out what is going on.
-Todd On Sat, Apr 15, 2006 at 10:46:43PM -0400, Mathew Snyder wrote: > This is what I have. I've created a group called RT_Users to which I've > assigned everyone that isn't an admin. To this group I've assigned > Global Rights for tickets: CommentOnTicket, CreateTicket, DeleteTicket, > ModifyTicket, OwnTicket, ReplyToTicket, SeeQueue, ShowTicket, > ShowTicketComments, StealTicket, TakeTicket, and Watch; as well as other > rights. I would have thought that these being Global rights, that they > would apply to anything and everything. But to be safe, I applied them > to an individual queue and the user as well. Having the rights in three > different places didn't change anything. It isn't just the one user > either. It is all of them. > > Mathew Snyder > Systems Administrator > Network+ > ServerVault TechOps > > > > Todd Chapman wrote: > > Hmmmm. Does he have See Queue? > > > > On Thu, Apr 13, 2006 at 12:22:03AM -0400, Mathew Snyder wrote: > >> That didn't fix it. In fact, he can't see ANY tickets. > >> > >> Mathew Snyder > >> Systems Administrator > >> Network+ > >> ServerVault TechOps > >> > >> > >> > >> Todd Chapman wrote: > >>> On Wed, Apr 12, 2006 at 10:53:15PM -0400, Mathew Snyder wrote: > >>>> What permission needs to be set to allow someone to see the tickets > >>>> assigned to him? He can see tickets that aren't owned but anything he > >>>> has either taken or has been assigned won't show up in his list of > >>>> tickets owned. > >>>> > >>>> RT v3.5.7 > >>>> > >>> Give the owner role ShowTicket. > >>> > >>> Configuration -> Global -> Group Rights -> Roles ->> Owner -> ShowTicket > >>> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
