While looking at, playing with and working out the kinks of our new, (hopefully) soon to be live server, a user found something interesting. He was attempting to change his preferrences for "My Tickets" under RT at a glance. The specific change was to add a column to the "Show Columns" list.
This change resulted in successfully adding the column to the list. However, the unexpected result is the loss of his ability to view the tickets he owns on the home page. The title bar is there with all the column headers, but no tickets. This has been repeated using other users, new tickets and other settings. For example, by changing the "Order by:" option to something and saving, the same result is achieved. In addition, after any change is saved, the "Order by:" list is reset with AdminCc.EmailAddress as the setting to order by. This cannot be changed as it merely resets. Has this been experienced by others? How can I fix it? -- Mathew Snyder Systems Administrator Network+ ServerVault TechOps _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
