http://wiki.bestpractical.com/?Rights
On 4/21/06, Prasad Deshpande <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept. > My requirement is as mentioned below. > > > > I want the helpdesk operators to see the requests which are only assigned to > them. Currently they can see all the un owned requests. I have tried > creating two separate groups for operators and admins with difference rights > but could get the required functionality. > > > > Is any anyone doing this? know how to configure it? > > > > Thanks in advance. > > > > Regards, > > Prasad Deshpande > > > > > > > > DISCLAIMER: > This message,including any attachments contains confidential and privileged > information for the sole use of the intended recipient(s), and is protected > by law. If you are not the intended recipient, please destroy all copies of > the original message. Any unauthorized review, use, disclosure, > dissemination, forwarding, printing or copying of this email or any action > taken in reliance on this e-mail is strictly prohibited and may be unlawful. > Bajaj Auto reserves the right to record, monitor, and inspect all email > communications through its internal and external networks. Your messages > shall be subject to such lawful supervision as Bajaj Auto deems necessary in > order to protect its information, interests and reputation. Bajaj Auto > prohibits and takes steps to prevent its information systems from being used > to view, store or forward offensive or discriminatory material. If this > message contains such material, please report it to [EMAIL PROTECTED] > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > > -- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
