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I have read a few posts on this and I am not sure those posts apply in
this case. I am dealing with RT 3.6.0pre0 under Oracle 10g: When doing searches, I have this in the Current search area: Queue = 'queuename' AND 'CF.{customfieldname}' = 'Customvalue' Where customfield expects a single value (a string). On clicking add and search the query returns no rows, even though there are rows satisfying the criteria. Additional info: (1) The customfield is queue specific (2) I have already tried adding search criteria using GUI which adds 'CF.{customfieldname}' = 'Customvalue' (3) I have also tried things (using Advanced) such as: (a) 'CF.{queuename.customfieldname}' = 'Customvalue' (b) 'CF.{queuename}.{customfieldname}' = 'Customvalue' I am in trying to get access to V$ views so that I can see what is getting executed on the oracle side. am I missing something very simple? Thanks |
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