No sure about the first part of your question however to change the sort order and the number of tickets shown edit the the RT_SiteConfig file in the etc directory of the install folder.
Set($MyTicketsLength, 20);
Set($MyRequestsLength, 20);
Change 20 to whatever amount you like...
as for the sort order I am not sure... I know you can change it, you will have to modify one of the template I am pretty sure.
On 4/21/06, Winn Johnston <
[EMAIL PROTECTED]> wrote:
I have found the custom files on old RT 3.0.1 they are located in /local/html/Elements. I tried just copying the files to the new 3.4.5 local/html/Elements directory, however that directory does not exist. So i created it, but i can't figure out how to activate them. Any ideas would be appreciated.
Thanks
winn johnston
Winn Johnston <[EMAIL PROTECTED] > wrote:
I have just completed upgrading from RT 3.0.1 to RT 3.4.5, My supervisor has asked me to show the priority level sorted from lowest to highest. I also noticed some diffrences on the layout of the main screen.RT 3.0.1 (layout left most part of the screen)
10 highest priority tickets I own...
10 highest priority tickets I requested...
10 longest-neglected high-priority tickets...RT 3.4.5 (layout left most part of the screen)
10 highest priority tickets I own
10 newest unowned ticketsAre the "10 highest priority tickets I requested..." and "10 longest-neglected high-priority tickets..." custom templates, or is there a way to configure this from within the program interface it self? Also changing how the sort takes place, again is this a custom mod or am i just missing some configuration tool?Thanks In AdvanceWinn Johnston
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