Have mercy on me. I'm a sleep-deprived new father not supposed to be
back at work yet, and I could use a hint on this one ;-) I looked
through the wiki but didn't have success.
I just created a new feedback queue for testing, and everything seems to
work, except:
When a requester replies to a "resolved" email, the ticket is not
re-opened, and the requester receives an email with the subject "Message
not recorded".
In the Apache error log, I see:
[Thu Apr 27 15:01:52 2006] [crit]: RT::Attachment->Create couldn't, as
you didn't specify a transaction
(/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
[Thu Apr 27 15:01:52 2006] [err]: RT::Ticket=HASH(0x431f2a0) couldn't
init a transaction Transaction Created
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
[Thu Apr 27 15:01:52 2006] [crit]: Message could not be recorded
(/usr/local/rt3/lib/RT/Interface/Email.pm:802)
Please throw my befuddled brain a bone.
I'm using RT 3.4.4.
Thanks,
Kevin Murphy
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