I am new to this and this is a new install of RT 3.4.5 on Fedora Core 4. I am using the FastCGI Server. My server is on a private network not on the Internet. It sits behind a firewall that is passing packets from the Public side to the private side. The Public side is still a private network. I am testing this from the inside of the firewall. My test PC is on the same network as the server. In our DNS I have this server as rt.adphila.org 172.31.5.209 and on the inside it is 172.31.6.209. I think I have things setup correctly . When I go to the base URL
http://172.31.6.209 I will get the login page for RT but the Best Practical logo doesn't load. The right side of the screen shows I am not logged in. I enter root as the login and password as the password and will get the RT At A glance page and it looks as though I am logged in. When I move the Mouse over any of the links on the left (Home, Tickets,Configuration,Preferences,Approval) I can see the link in the status bar at the bottom and notice that the link is shown as : http://admin I know that isn't right. My RT_SiteConfig.pm has these settings: Set( $rtname, 'EFS'); Set($Organization,'rt.adphila.org'); Set($Timezone, 'US/Eastern'); Set($WebBaseURL, 'http://rt.adphila.org'); Set($WebImagesURL, $WebPath . "/NoAuth/images/"); Set($WebPath, "/"); Set($CorrespondAddress, '[EMAIL PROTECTED]'); Set($CommentAddress, '[EMAIL PROTECTED]'); Set($SendmailPath, '/usr/sbin/sendmail'); Set($LogToSyslog, ''); Set($LogToFile, 'debug'); Set($LogDir, '/opt/rt3/var/log'); Set($LogToFileNamed, 'rt.log'); Set($MyTicketsLength, 20); I have this set as a Virtual Host and thoise settings are: # Virtual host Virtual Host 0 FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 <VirtualHost 172.31.6.209> DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 ErrorLog logs/rt_error_log ServerName rt.adphila.org Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ AddHandler fastcgi-script fcgi ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ TransferLog logs/rt_access_log DirectoryIndex index.html index.htm index.shtml <Directory "/opt/rt3/share/html"> Options FollowSymLinks ExecCGI AllowOverride None </Directory> TransferLog logs/rt_access_log ErrorLog logs/rt_error_log </VirtualHost> When I click on any of the links I get a page not found error which I now is correct because http://admin doesn't exist it should be going to http://172.31.6.209/admin. Also I notice that the links are in lower case while the actual Directories are in a mixed case. Any pointers on where I have this misconfigured? Also if I look at index.html in my Document root for this host it says I a haven't configured my server yet but I did configure it and the lines that state that in the index.html aren't showing on the page that displays in my browser. To make sure I was getting to the correct directory I put a hello world page called test.html and pointed my browser to http://172.31.6.209/test.html. I got the login page so I entered the root login and password and got my test.html page so I know I am getting to the correct directory. TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
