Hello,The Wiki states that the command line RT tools is currently not savvy about custom fields, and this seems to be the best way to allow some of our systems the ability to create tickets based on the contents of an email. Has this changed?
Does anybody have any general recommendations as to how to use the contents of an email message to create a ticket?
----------- Joe Auty UITS Messaging Indiana University [EMAIL PROTECTED]
PGP.sig
Description: This is a digitally signed message part
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
