You can use RTx-Action-NotifyGroup from the CPAN or add Cc header to the template (http://wiki.bestpractical.com/?Template).
On 5/3/06, Sumner, Todd <[EMAIL PROTECTED]> wrote:
We currently are using a simple template/script to "Notify requestor, CC and Admincc on resolve" which sends a summary listing of a request's activity and states that it is resolved. How can I configure a script to send a copy of this "Notify on resolve" type message (or add to the original distribution of the message above) to a specific email address that is not a CC or AdminCC, or associated with the request in any way. Basically I'd like to have a particular static email address receive a copy of all resolved notifications, but not receive any create, comment, etc. messages. Thanks, Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
