Hm, I think 3.5/3.6 allow user to customize QuickSearch box, open RT->Preferences->RT at a glance->Quick Search. Isn't it what you need?
On 5/4/06, Ian Clancy <[EMAIL PROTECTED]> wrote:
Frank, Thanks, thats exactly what i need. Unfortunately there are some errors when i run the patch against 3.6.0pre1 . I'll see if i can sort this out myself and post an updated patch. regards, -- Ian Clancy IT Co-ordinator Connaught Electronics Ltd. Dunmore Rd, Tuam, Co. Galway, Ireland. P : ++353 93 23151 F : ++353 93 23110 E : mailto:[EMAIL PROTECTED] W : http://www.cel-europe.com Frank Pater wrote: >Have you tried this patch: >http://wiki.bestpractical.com/index.cgi?SelectDefaultQueue (I have not, >but it sounds like what you're looking for)? > >Sincerely, >Frank Pater >DCANet >http://www.dca.net >voice: 888-4-DCANET (888-432-2638) >fax: 302-426-6386 > >On Thu, May 04, 2006 at 02:42:11PM +0100, Ian Clancy wrote: > > >>Drew, >>Yes, but i need this permission so that personnel can move a ticket >> >> >from > > >>one queue to the other. I also want personnel to be able to create a >>ticket on the other queue. This is a requirement. If i remove the >>SeeQueue permission this is not possible. >>Thanks, >>Ian >> >>Drew Barnes wrote: >> >> >> >>>Have you given everyone a global SeeQueue right? If so, remove it, >>>set the groups to see their own queue and it should display the way >>>you wish. >>> >>> >>>Ian Clancy wrote: >>> >>> >>> >>>> >>>>Ken O'Driscoll wrote: >>>> >>>> >>>> >>>>>On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote: >>>>>[...snip...] >>>>> >>>>> >>>>> >>>>> >>>>>>I've created 2 IT Support queues, one for each of our sites. When >>>>>>personnel log into RT at the "RT at a glance" they see tickets >>>>>> >>>>>> >from > > >>>>>>both queues. What i would like is that when support personnel from >>>>>> >>>>>> > > > >>>>>>site A login they would only see tickets from Queue A, personnel >>>>>> >>>>>> >>>>>>from Site B would see site B tickets etc.. >>>>> >>>>> >>>>>> >>>>>> >>>>>> >>>>>[...snip...] >>>>> >>>>>Hi Ian, >>>>> >>>>>You can do this with groups. >>>>> >>>>>Create two groups (Configuration -> Groups -> New Group) one for >>>>> >>>>> >site A > > >>>>>staff and one for site B staff. Make all users associated with >>>>> >>>>> >site A > > >>>>>members of the site A group etc. >>>>> >>>>>Edit the group rights for Queue A and Queue B respectively and only >>>>>privilege the associated group with SeeQueue, OwnTicket etc. >>>>> >>>>>- Ken. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>Thank you Everybody for their suggestions. Creating some groups and >>>> >>>> > > > >>>>changing the appropriate permissions done the trick. I have one >>>> >>>> >small > > >>>>annoyance remaining though. The default queue for "Quick Ticke >>>>Create" is the same for both of my groups. Does anyone know of a way >>>> >>>> > > > >>>>i can change the default queue depending on the user or group ? >>>> >>>>regards, >>>>Ian >>>>_______________________________________________ >>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>>Community help: http://wiki.bestpractical.com >>>>Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> >>>> > > > >>>>Buy a copy at http://rtbook.bestpractical.com >>>> >>>> >>>>We're hiring! Come hack Perl for Best Practical: >>>>http://bestpractical.com/about/jobs.html >>>> >>>> >>> >>> >>_______________________________________________ >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >>Community help: http://wiki.bestpractical.com >>Commercial support: [EMAIL PROTECTED] >> >> >>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>Buy a copy at http://rtbook.bestpractical.com >> >> >>We're hiring! Come hack Perl for Best Practical: >>http://bestpractical.com/about/jobs.html >> >> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
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