On 4/28/06, Kristopher Lusk <[EMAIL PROTECTED]> wrote:
Hello All, Forgive me if this is trivial. How would I go about setting up RT to allow for the following? PersonA replies to a comment that PersonB put into a ticket – neither is the owner nor are they watchers; they are just parties adding information to the ticket. I want PersonB to be notified by email that PersonA has just "replied" to the comment that they (PersonB) made. If your question is, why not just have them email each other? Well, I want all ticket correspondence to be kept in the ticket. Is the only way to do this manually adding PersonB as a CC or BCC when PersonA is updating the ticket? Is there a better way?
You can add all people who contribute to the ticket to Cc list with scrip and/or from RT_Config with $ParseNewMessageForTicketCcs option.
Thanks, Kris _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
