A feature of 3.6. On Thu, May 04, 2006 at 10:13:19AM -0400, Nathalie Gagnon wrote: > > Hi everyone, > > I'm a new user of RT 3.4.5 on Linux with MySQL. > We have Exchange 5.5 on NT4. > > My question is : What is the way of attaching a clickable link (URL) into a > ticket? > I don't want to use attachment because the document is fixed in RT and never > up-to-date. > I have tried to put URL in the body of the ticket, but unable to click on, > it is text type; however, the user that receive the Email in Outlook 97 > is able to click on. > > > A RT user wrote to me : > > >It's possible to do this. There are 2 ways I can think of. > >1. customise share/html/Ticket/Elements/ShowTransactionAttachments > >2. use URI:Find to transform urls into clickable links. > > but I'd like a detailed solution (Scrip or anything else), because I have > not knowledge on Linux and Perl, then the solution will be applied > by a third party. > > > Thank's for your help in advance. > > Nathalie. > > Nathalie Gagnon > Programmeure > Les Industries Amisco Ltee > L'Islet QC, G0R 2C0 > nathalie gagnon at amisco.com > > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
