thanks
Quoting Nathalie Gagnon <[EMAIL PROTECTED]>:
Hi amit,
It's not necessary to modify code.
Into wed page of RT, verify if you selected your custom field into
Configuration-global-custom field-users.
After that, you grant rights to see or modify this custom field to users or
groups you want to.
I hope it will help you !
Take care!
Nat
Nathalie Gagnon
Programmeure
Les Industries Amisco Ltée
L'Islet QC, G0R 2C0
[EMAIL PROTECTED]
-----Message d'origine-----
De: [EMAIL PROTECTED] [SMTP:[EMAIL PROTECTED]
Date: 8 mai, 2006 11:57
À: [email protected]
Objet: [rt-users] User customfields not showing up in the user form
Hi,
I have created customfiedls which applies to Users. Since RT 3.4.5 allows
us to
create custom fields which apply to users or groups.
But the custom field does not show up in the user form. There is a place
in the
user form to show the user custom fields but it is alway empty.
I checked in the code. It seems that the code is trying to join
CustomFields and
ObjectCustomFields to get back a row which applies to the user in the
form.
But from the code it seems that a row in ObjectCustomFields is only
created for
Ticket customfields and not user and group customfields, and it is only
created
for ticket customfields when a queue is selected in "Applies To" form. But
Applies to does not come up for the user custom fields.
When I put a row in ObjectCustomFields with Object Id 0 (apply to all
users)
then I can see the customfield in the user form.
Could someone please clarify why is a row not created in
ObjectCustomFields for
the user custom fields/or shouldnt' there be a applies to form for user
custom
fields so that we can select which user does the customfield applies to ?
thanks
amit
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