Hi Philip, Thanks for your response. My approval system was working when I'am still using 3.0.5. But after I upgraded to 3.4.5, this no longer works. I still tried your suggestion. I checked the permissions (even select everything) and reviewed the wiki. I checked the rt.log (full) and see nothing there.
>> It's currently working except from the approval link which doesn't > show anything even I > selected pending, approved or denied, etc. > > One thing I found when implementing an Approvals system was that testing > is impossible without two user IDs. If you try to open a ticket needing > approval and try to approve it yourself etc., the RT mechanisms to > prevent viscious circle emails and spurious replies mess this up. Create > a test user to open tickets needing approval and if you're using the > GUI, log them in in a separate browser (I even used IE for the test user > and firefox for the approver because if you've every selected "remember > my password" or whatever in a broswer, it'll auto-log you in when you > click links in the GUI etc.). I could get nothing to appear in the > approvals section until I did this. Approvals is pretty tricky to set > up. You need lots of custom scrips and an idea of how you want it to > work. I have a system for it which may or may not be of use to people > which I can wikify if desireable. It took me a long time to make it work > but it's not complex once it's all working. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
