Can a scrip be written that will notify a set of users that a ticket has been created in a queue without assigning the ticket to that user or making that person an AdminCc? I don't want to send a bunch of duplicate emails. I want the certain group of people to get notified there is a ticket. I have a script that sets another users as the AdminCc for all tickets that are created in the Queue.
I Hope that is clear. TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
