I already did this and it didn't works for me, still no user can see the "Approval link" even the root or super user.
> I finally figured out the problem. Previous versions of Request > Tracker were looser regarding which users could see the Approval > queue. If you created an Approval Ticket without specifying the owner, > it would default to the owner "Nobody" and everbody could see those > tickets when they clicked on the Approval link. > > To make it work with newer versions of Request Tracker: > > 1. Change your Create Approval template to include a line with "Owner: > <PUT THE REAL USER NAME OF THE USER THAT APPROVES THE TICKETS HERE>. > > 2. Queues -> Select Queue (Include disabled queues in listing) -> > Approvals -> User Rights. Then enable the "Own Ticket" right for that > user. > > Now any new approval tickets will show up in the Approval link (for > that user only!). > > If you want the user to be able to see older Approval tickets, you'll > have to go into SQL, find the id of that user, find the id of the > Approvals queue (probably 2), and set the owner of the old Approval > tickets. Mine looked like: > > mysql> update Tickets set owner = 78 where Queue = 2; > > --Craig McDaniel > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Monday, May 08, 2006 9:38 PM > To: McDaniel, Craig # Atlanta > Cc: [email protected] > Subject: Re: Request Tracker > > Sorry, Craig. Im still stucked here. Philip Kine gave some points > on approval but it doesn't work for me (Subject: How to debug RT > better). You also try it and hopefully you give me feedback. TY > >> Hi, >> >> >> >> I saw your post on the Request Tracker mailing list regarding the >> Approvals no longer showing up. I'm having the same problem after >> upgrading. Did you ever get an answer? >> >> >> >> Thanks, >> >> >> >> Craig McDaniel >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
