Yes I did that already. previously it was assigned to Nobody. Then I put someone to owner on the template and I even tried the root user but still it didn't displayed.
> I had this same problem until I actually went INTO the approval ticket > and changed the owner to myself. Once the approval ticket had an owner, > the Approval link worked just fine. I modified my create script to > auto-assign the approval ticket to a specific person, though it doesn't > seem to work. > > However, to just get the approval link working, change the ticket owner > to yourself and you should be able to see the tickets. > > I still, however, cant get the ticket to auto assign to someone :) > > -Jay > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Saturday, May 13, 2006 8:37 AM > To: Jay Vlavianos > Cc: [email protected] > Subject: RE: [rt-users] Re: Request Tracker (Invisible Approvals) > > Sorry for my English, I mean nothing is displayed when I click the link. > This only happen when I upgraded from 3.0.5 to 3.4.5. I already redo > the > approval template and gave the necessary permission based on the wiki > and > from these mailing list but nothing works for me. > >> Do you mean that the link itself doesn't show on the left hand side or >> that nothing shows when you click on the link? >> >> -Jay >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of >> [EMAIL PROTECTED] >> Sent: Friday, May 12, 2006 3:13 AM >> To: taan >> Cc: [email protected] >> Subject: Re: [rt-users] Re: Request Tracker (Invisible Approvals) >> >> I'm no lucky at all. Nobody can see Approval link section even I gave >> them >> all permissions from Approval queue, adminCC, owner, global and even >> the >> root as suggested by Craig. >> >> If somebody can give me the series of SELECT statements when I click > the >> Approval link, and run from database itself so I can hopefully trace > the >> problem >> >> >>> The AdminCC can't see what is in the Approvals queue by clicking on >> the >>> Approvals tab, onlt the Approval Ticket Owner can. >>> However the AdminCC should be able to view the Ticket requiring >> Approval >>> and from there, under links depends on, open the Approval Ticket and >>> change the Owner. Of coarse, as mentioned in another thread, you > could >>> hardwire the template for Approval creation to set a distinct owner. >>> >>> Taan >>> >>> >>> Jay Vlavianos wrote: >>>> So that helped my user see something in the "Approval" section, but >> my >>>> AdminCC user still can't see anything IN the queue. This is >> maddening! >>>> If he can't see it, he cant "own" it, since its assigned a Nobody >> owner >>>> at creation. >>>> >>>> -jay >>>> >>>> -----Original Message----- >>>> From: [EMAIL PROTECTED] >>>> [mailto:[EMAIL PROTECTED] On Behalf Of taan >>>> Sent: Monday, May 08, 2006 6:56 PM >>>> To: [email protected] >>>> Subject: Re: [rt-users] Re: Request Tracker >>>> >>>> Make sure an owner is assigned to the approval ticket and that they >> have >>>> >>>> the correct ACLs. >>>> >>>> For some reason even though I give privileged users the required >> access >>>> I still had to assign appropriate ACL's on a per queue basis (ie to >> the >>>> Approval queue). >>>> >>>> Hope this helps. >>>> Taan >>>> >>>> [EMAIL PROTECTED] wrote: >>>>> Sorry, Craig. Im still stucked here. Philip Kine gave some points >>>>> on approval but it doesn't work for me (Subject: How to debug RT >>>>> better). You also try it and hopefully you give me feedback. TY >>>>> >>>>>> Hi, >>>>>> >>>>>> >>>>>> >>>>>> I saw your post on the Request Tracker mailing list regarding the >>>>>> Approvals no longer showing up. I'm having the same problem after >>>>>> upgrading. Did you ever get an answer? >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>>> >>>> We're hiring! Come hack Perl for Best Practical: >>>> http://bestpractical.com/about/jobs.html >>>> >>>> >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> We're hiring! Come hack Perl for Best Practical: >>> http://bestpractical.com/about/jobs.html >>> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> We're hiring! Come hack Perl for Best Practical: >> http://bestpractical.com/about/jobs.html >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
