On 5/18/06, Philip Kime <[EMAIL PROTECTED]> wrote:
Give a group AdminCC on a Queue and assign Queue right to the AdminCC Role instead of just assign Queue rights to the Group?
http://wiki.bestpractical.com/?Rights
Just trying to design a new rights schema to replace the spaghetti we currently have and while I understand what the Watcher Roles do, I can't see clearly why you'd want to assign rights via them ...
Tickets inherit role rights from queues they belong to, so users on the Cc list of a ticket have rights you granted to the queue Cc role. Consider queue 'support', support department and development department. You grant all privileges (ModifyTicket and other) to owner role and OwnTicket+SeeQueue+ShowTicket right to support team on the queue. So now people from support department can see every ticket in the queue, but can reply and change a ticket only when they become an owner of the ticket. Also you grant right 'Watch' to developers group and ShowTicket, ShowTicketComments, CommentOnTicket to Cc role of the queue. So an owner of a ticket (member of the support team) can add developers to the Cc list of the ticket. After supporter has added a watcher, watcher can comment on the ticket and only after.
PK -- Philip Kime NOPS Systems Architect 310 401 0407 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
-- Best regards, Ruslan.
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