On 5/16/06, Jesse Vincent <[EMAIL PROTECTED]> wrote:
On Tue, May 16, 2006 at 12:22:01PM -0500, Kristopher Lusk wrote:
> Hi List,
>
>
>
> I'm trying to add a new user via the web interface who happens to have a
> hyphen in their email address. RT does not like this and is complaining
> about an illegal value in the email address ( User 18682: EmailAddress:
> Illegal value for EmailAddress ). For instance, if Best Practical's domain
> was best-practical.com instead of bestpractical.com, someone's email address
> would be [EMAIL PROTECTED]. How would I add this person as a user?
> Does putting double quotes around the address actually work?
>
It's not the hyphen that's getting in your way.
It's a horrible error message. But it means they're already in RT as a
user. Search for users by email address. Find them. Click "Allow this
user to access RT"
Jesse
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
After reading this (and having trouble changing my email address in RT), I checked and found about six variaitions of my name in the RT Users table. All are legitimate variations, like [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], etc. Most were probably created when I emailed in a ticket from various addresses, or when my email client was configured slightly differently. I think we have several other users in the same boat.
Is there any way to "merge" users the way we can merge multiple tickets that are really about the same issue? Otherwise, I think the best solution is to set the email fields to [EMAIL PROTECTED] so I can set the email address on my 'real' account correctly.
--
sockmonk
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
