We've gotten a grant to purchase some software to track "first contact resolutions" for our helpdesk.
In looking at potential software, we're finding mostly all-in-one solutions that come packaged with a work order tracker and everything. So... (1) Is anyone aware of tracking software for this purpose that integrates with RT, either home-grown or commercially-available. (2) Jesse, does this sound like something that BP would be interested in taking on? What kind of rate structure would we be looking at if we commissioned this? -- Mark Roedel Web Programmer / Analyst LeTourneau University Longview, Texas USA _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
