On Fri, May 19, 2006 at 08:14:34AM -0700, Schultz, Eric wrote: |> I tend to use RT in a 'stealth' manner, in that I encourage my users |> to send an email to me directly, then I'll bounce it to the relevant |> queue after I've determined that it's a job to look at ... |> |> Unfortunately this means that I end up as a Cc: on the ticket, which |> means I get a duplicate copy of any email associated with it ... |> |> Is there any easy way to prevent that behaviour? | |Make sure that $ParseNewMessageForTicketCcs in RT_SiteConfig.pm is set |to 0.
I have that set and I want this behaviour, I just don't want the extra copies Cc:ed to me. I already use procmail at the mail entry point, but was hoping to be able to manipulate the ticket object when it's created in some sort of custom scrip action, but I'm all at sea when it comes to RT internals, sorry ... In essence all I'm looking for is a Perl snippet to remove a particular address from a list of ticket Cc addresses if present ... -- Malcolm Herbert This brain intentionally [EMAIL PROTECTED] left blank _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
