|
Hello List, We would like to be able to tell which comments in the
tickets are ours, and which comments come from customers – just by
looking at the comment. As sometimes comments and replies can become very
wordy, it would be nice to be able to jump right to customer issues in order to
handle them more quickly. Is there any significance to the blue/green/grey/white/red
color scheme on the tickets? If not is there a way to change how the text
appears (font, color, format), or the cell background color, dependant upon
which link (Reply, Comment) is clicked? Does RT support this? Please
advise. Thanks, Kris |
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